Hi, I’m
JENNIFER BOZIS
Customer Service Specialist
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge.
Overview
20
years of professional experience
6
years of post-secondary education
3
Certifications
Work History
DeFerrari Home
Customer Service Associate
08.2023 - Current
Job overview
- Maintained a high level of product knowledge, providing accurate information to customers.
- Assisted customers every day with a positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Boosted customer satisfaction by fostering relationships through active listening and a keen understanding of their needs.
- Cultivated customer loyalty by delivering accurate, compassionate and customer-centric service
- Worked collaboratively with team members to improve client satisfaction rates and meet objectives.
Splash Floral & Event Design
Customer Service Associate
06.2022 - 06.2023
Job overview
- Assisted customers with product selection, order entry, and payment processing
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem
- Followed up with customers to support satisfaction
- Collaborated with other departments to ensure seamless customer experience from start to finish
- Employed active listening techniques to understand customers' needs and provide appropriate solutions
- Created detailed documentation of each interaction with customers including notes on account history
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Performed data entry tasks accurately and efficiently using computer software programs
- Managed daily posts across social media platforms to increase Facebook, Twitter, and Instagram engagement
- Published content that aligned with brand to build connections and encourage positive action
Scotiabank
Bank Teller
06.2021 - 12.2021
Job overview
- Greeted customers with professionalism and friendly and courteous demeanor
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Adhered to strict compliance standards for banking regulations
- Maintained accurate records of all financial transactions
- Developed strong relationships with customers to ensure repeat business
Barrie Country Club
Food and Beverage Manager
06.2019 - 06.2020
Job overview
- Managed food and beverage operations for three restaurant outlets as well as the Events Department
- Provided exceptional customer service by responding promptly to guest inquiries and complaints
- Organized and conducted pre-shift meetings to review specials, menu changes, and house counts
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
- Analyzed customer feedback and implemented strategies to improve service
- Worked with direct reports to cross-train and assist in development of new skills
- Identified areas for improvement in operational processes and developed solutions accordingly
- Developed and implemented comprehensive training programs to ensure staff compliance with health and safety regulations
- Oversaw food service execution for all events held at the BCC
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback
- Established targets, schedules, and service standards
- Provided exceptional customer service to our Members by anticipating guest needs before they arise
- Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices
Christie's Mill Inn and Spa
Event Coordinator
09.2018 - 03.2019
Job overview
- Coordinated logistics and operations for successful event management.
- Organized event timelines and schedules with precision and professionalism.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Conducted post-event analysis, identifying areas of improvement for future events.
Canyon Creek Chophouse
Server/Bartender
05.2012 - 08.2018
Job overview
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Consistently achieved top sales, while developing a large regular clientele base
- Featured in the Canyon Creek menu for a year, highlighting passion for great customer service and exceptional guest experiences
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Fine-tuned ability to anticipate guests' needs and honed customer-service skills
- Worked closely with other staff members to ensure smooth operation
- Answered customer questions about items and recommended dishes, beverages, and desserts
- Consistently followed health department regulations regarding proper food handling techniques
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders
Education
York University
Bachelor of Arts (B.A.) from Sociology
Humber College of Applied Arts and Technology
Certification in Liberal Arts and Sciences
Humber College of Applied Arts and Technology
Certification in Hospitality, Recreation and Tourism
Skills
Customer Service and Assistance
Customer Relationship Management
Quality Assurance
Exceptional Communicator
POS System Operations
Product Knowledge
Problem Resolution
Critical Thinking
Multitasking
Detail Orientation
Certification
Smart Serve Certification
Awards
Humber College, Dean's List
Timeline
Customer Service Associate
DeFerrari Home
08.2023 - Current
Customer Service Associate
Splash Floral & Event Design
06.2022 - 06.2023
Bank Teller
Scotiabank
06.2021 - 12.2021
Food and Beverage Manager
Barrie Country Club
06.2019 - 06.2020
Event Coordinator
Christie's Mill Inn and Spa
09.2018 - 03.2019
Server/Bartender
Canyon Creek Chophouse
05.2012 - 08.2018
Humber College of Applied Arts and Technology
Certification in Liberal Arts and Sciences
06.2010
Humber College of Applied Arts and Technology
Certification in Hospitality, Recreation and Tourism
06.2010
York University
Bachelor of Arts (B.A.) from Sociology
06.2014