Jennifer Boyd
Kingston,Canada
Summary
As hospitality professional, skilled in maintaining cleanliness and order in guest rooms. Known for delivering quality service and ensuring customer satisfaction through meticulous attention to detail. Reliable team collaborator with focus on achieving results and adapting to changing needs. Possesses strong organizational and time management skills valued by employers.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Residence Inn Marriott
04.2018 - Current
- Stocked bathroom amenities, including towels, shampoo, and soap for guest convenience.
- Ensured cleanliness of rooms to enhance overall guest satisfaction.
- Sanitized all kitchen areas by wiping surfaces and mopping floors.
- Utilized chemicals according to safety protocols to avoid workplace injuries.
- Promoted adherence to health regulations for a safe working environment.
- Interacted with guests to determine specific room needs for improved experience.
- Provided top-notch customer service, reflecting hotel’s dedication to quality.
- Prepared cleaning carts with necessary supplies for efficient pre-cleaning operations.
Service Desk Associate/Head Cashier
The Home Depot
01.2014 - 01.2017
- Responsible for supervising multiple cashiers, processing overrides and voids, ensured breaks were taken in a timely manner
- Accountable for customer finances and special orders to ensure customers leave fully satisfied
- Product quality control
- Adept with programs such as Com 2.0
- Highly personable and sociable with valued customers
Shift Supervisor
Farm Boy
01.2012 - 01.2014
- Supervised multiple cashiers, overrode voids, ensured breaks were observed
- Counted and entered cashier deposits
- Ensured all cashiers balanced nightly and counted supervisor box
- Observed and ensured all maintenance and cleaning procedures were completed
Customer Service, Drive Thru
McDonalds
01.2011 - 01.2012
- Worked effectively as part of the drive thru crew to ensure efficient, quality customer service
- Prepared orders for customers, ensured coffee was made, poured drinks, packaged orders
- Collected cash, debit and credit payments accurately during the busy daytime shift
Administrative Assistant/Supervisor/Cashier (Key Holder)
Metro
01.2006 - 01.2010
- Responsible for opening and closing store, arming alarm system and supervising up to 10 employees
- Experienced in training new employees and ensuring all Health and Safety measures are met
- Performing payroll duties, logging staff hours, totalling sales and balancing cash registers
- Operating cash, debit, credit point-of-sale system, and assisting and serving customers in friendly manner
Skills
- Retail and grocery experience
- Motivational leadership
- Target-driven mindset
- Detail-oriented and organized
- Administrative proficiency
- Effective time management
- Strong communication skills
Certification
- Basic Computer Training
- WHMIS Certification
- Smart Serve Certificate
- Basic Management Training (BMT) Course
- Safe Food Handling Certificate
Languages
English
Full Professional
Timeline
Housekeeping Room Attendant
Residence Inn Marriott
04.2018 - Current
Service Desk Associate/Head Cashier
The Home Depot
01.2014 - 01.2017
Shift Supervisor
Farm Boy
01.2012 - 01.2014
Customer Service, Drive Thru
McDonalds
01.2011 - 01.2012
Administrative Assistant/Supervisor/Cashier (Key Holder)
Metro
01.2006 - 01.2010
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