Jennifer Bouwers

Present

• Proven ability to underwrite & adjudicate complex Private Banking custom credit applications for the bank’s top clients with a level of accuracy, leading to successful growth of the bank’s custom credits portfolio while ensuring risk is mitigated within limits set by GRM
• Continuously have strong partnership with both the private banking branch network and the Wealth Credit Structuring team, resulting in positive working relationships that lead to effective conversations and higher approval rates for custom credit files
• Displaying the ability to train/coach existing and new members on the ACE Private Banking team on various subject matters such as credit limit increase files on the CCRL platform, leading to increased efficiency and effectiveness
• Assist when required to train new team members

• Successfully demonstrated the ability to adjudicate retail credit applications by making quality decisions while ensuring the associated risk is still within the bank’s risk appetite
• Displayed strong attention to detail by consistently performing within the top amongst the ACE retail unit in adjudication review results for OM and EAD adherence, quality of decision, quality of communication, and TDSR replication
• Sound knowledge of the bank’s credit products, policies, and procedures which provided additional support to both team members and branches in the outgoing decisions and Deal Support conversations while also being asked to support the bank’s Mortgage Deal Assist/Pre-Fund unit

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Cash and Custody