Jennifer Boahen
Toronto,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Dental Receptionist
Toothlife Studio
Toronto, ON
11.2022 - 05.2024
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to verify patient coverages.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Customer Support Specialist
Keynote Business Solutions
Toronto, ON
04.2020 - 05.2021
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Customer Service Representative
First Canadian Place
Toronto, ON
06.2018 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma - Bisuness - Marketing
George Brown College
Toronto, ON04.2024
Diploma - Counselling And Human Development
George Brown College
Toronto, ON04.2020
Skills
- Phone and Email Etiquette
- Live chat support
- Technical Troubleshooting
- Attention to Detail
- Microsoft Windows and Office
- Problem-Solving
Timeline
Dental Receptionist
Toothlife Studio
11.2022 - 05.2024
Customer Support Specialist
Keynote Business Solutions
04.2020 - 05.2021
Customer Service Representative
First Canadian Place
06.2018 - 05.2020
Diploma - Bisuness - Marketing
George Brown College
Diploma - Counselling And Human Development
George Brown College