Jennifer Birnstihl
Mississauga
Summary
Results-driven Order Desk Clerk/Customer Service Rep at Rabba Fine Foods, professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Order Desk/Customer Service Rep
Rabba Fine Foods/DairyCentral & CJR Grocers
12.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Margin/Pricing Analyst
Rabba Fine Foods/DairyCentral & CJR Grocers
02.2024 - Current
- Streamlined pricing processes through automation, increasing efficiency and accuracy of data management.
- Reduced discrepancies in financial reporting by implementing strict quality control measures for pricing data.
- Worked with Sales Reps to ensure customer satisfaction and integral profit margin maintenence
- Responsible for all tracking and reporting to the CDC (Canadian Dairy Commission)
- Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
- Enhanced company's profit margins by identifying opportunities for price optimization and strategic discounts.
Education
High School Diploma -
I.E. Weldon S.S.
Lindsay, ON01-1996
Skills
- Customer service, active listening, critical thinking
- Interdepartmental collaboration
- Relationship building
- Computer proficiency, Microsoft Excel
- Conflict and complaint handling and resolution
- Data entry
- Pricing strategies and product knowledge
- Sales, cost and margin analysis
- Client relations and customer satisfaction measurement
- Order processing and follow-up skills
- Professional telephone demeanor
Accomplishments
Prior to working at the wholesale/distribution companies owned by Rabba Fine Foods, I was a homemaker for 14 years. During that time I worked part-time as a teachers assistant, child-care for 3 families, personal elder care and waitressing.
Languages
English
Native or Bilingual
Interests
- Crafting and DIY Projects
- Exploring various forms of art, such as cross-stitch, embroidery, needlework and crochet, to nurture creativity and personal growth
- Regularly practice mindfulness and meditation for overall wellness
- Passionate about balancing physical health with mental and emotional wellness
- I participate in low-impact exercises to strengthen core muscles
- Enjoy participating in yoga for overall physical and mental well-being
- Enjoy of baking and pastry-making, experimenting with recipes
- Growing herbs, vegetables, or fruits in home gardens with my husband
- Cooking with our son
- Enjoy hobbies that combine physical activity with outdoor exploration like kayaking, fishing and swimming
Timeline
Margin/Pricing Analyst
Rabba Fine Foods/DairyCentral & CJR Grocers
02.2024 - Current
Order Desk/Customer Service Rep
Rabba Fine Foods/DairyCentral & CJR Grocers
12.2018 - Current
High School Diploma -
I.E. Weldon S.S.
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