Jennifer Bello
Montréal
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Identity Protection Specialist
Canada Revenue Agency
12.2023 - 12.2024
- Tracking and monitoring sensitive data to ensure it is secure across various government systems.
- Responding to reports of identity theft or misuse of personal information, whether it involves government systems or citizen data.
- Investigating suspected breaches or security incidents involving identity theft or data exposure.
- Offering assistance and resources to individuals who suspect their identity has been compromised.
- Educating individuals on how to protect their identities and mitigate risks.
Customer Service Specialist
GLS Canada
10.2022 - 12.2023
- Responding to phone calls, emails, and online inquiries from customers.
- Providing information about delivery services, pricing, and delivery options.
- Answering questions related to package tracking and shipment status.
- Assisting customers in tracking their parcels using tracking numbers.
- Investigating delivery delays, lost packages, or damaged goods.
- Coordinating with relevant teams to resolve delivery problems, ensuring timely resolutions.
Customer Service Specialist
Millennium 1 Solutions
05.2021 - 10.2022
- Answering phone calls, emails, or online chats to assist customers with their inquiries related to insurance products and services.
- Providing detailed information about insurance plans, coverage options, premiums, and policy terms.
- Explaining the benefits, terms, and conditions of various insurance products (e.g., life, health, auto, and disability insurance).
- Helping customers understand the claims process, guiding them through the necessary steps to file claims for health, life, disability, or other insurance types.
- Assisting with status updates on existing claims, ensuring customers are informed of any progress or additional documentation required.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Telecommuting and in-office financial advisor
Mouvement des Caisses Desjardins du Québec
08.2019 - 04.2020
- Developing personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Establishing new client relationships by conducting thorough needs assessments during initial consultations.
- Offering personalized financial advice to clients regarding their banking needs, investments, and savings strategies.
- Recommending banking products such as savings accounts, credit cards, loans, and insurance based on the client’s needs and financial situation.
Education
High school diploma -
Saint-Henri Highschool
Montreal, QC05-2017
Skills
- Situational awareness
- Investigative skills
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
Accomplishments
- Employee of the Month at Millennium1solutions under the Manulife insurance program
- Employee of the month for May and July in customer service at GLS Canada
Languages
French
English
Spanish
Awards
- Employee of the Month at Millennium1solutions under the Manulife insurance program
- Employee of the month for May and July in customer service at GLS Canada
Timeline
Identity Protection Specialist
Canada Revenue Agency
12.2023 - 12.2024
Customer Service Specialist
GLS Canada
10.2022 - 12.2023
Customer Service Specialist
Millennium 1 Solutions
05.2021 - 10.2022
Telecommuting and in-office financial advisor
Mouvement des Caisses Desjardins du Québec
08.2019 - 04.2020
High school diploma -
Saint-Henri Highschool
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