Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Bell

Toronto

Summary

Motivated health promoter with over 6 years of experience working in an evolving and fast paced setting. Proficient in managing client, patient, and staff relations, while providing excellent customer service and ensuring HIPPA compliance. Specialties include strong analytical, communication, and time management skills, and a proven ability to quickly adapt to new challenges. Eager to contribute to team success, and brings a positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Client Lead

Newtopia
05.2021 - Current
  • Oversee daily operations of 2 accounts and over 700 participants, while collaborating with our client success team to analyze trends in data, and problem solve by implementing strategies necessary for client and participant success.
  • Lead and mentor a team of 7 health coaches, improving coaching performance and participant success through strategic meetings, on-going training, and evaluations of KPI's.
  • Conduct administrative duties such as completing time sheets, sending emails, conducting retention calls, maintaining reports and ensuring accurate documentation of session notes.
  • Utilized sound judgment to escalate client issues that required intervention.

Inspirator

Newtopia
09.2018 - Current
    • Drive participant health outcomes through personalized coaching, regularly achieving company KPI's and maintaining over 80% program engagement quarterly.
    • Empowering participants through phone, email, and text sessions to achieve health goals with them implementation of motivational interviewing and fostering habit changes.
    • Utilizing computer and microsoft office skills to analyze data and tailor coaching strategies, resulting in improved outcomes and higher compliance rates for scale and health assessments.
    • Ensuring participant satisfaction through monthly outreach, and responding to any inquires in a timely manner.

Receptionist

St. Joseph's Heritage
06.2014 - 09.2019
    • Manage a high volume of incoming calls and operating the pull-cord system that is required for emergency communication with clients.
    • Perform clerical duties such as distributing mail, completing receipts, filing client information accurately, and submitting maintenance work orders.
    • Interacting in a positive and cooperative manner while responding appropriately to a wide variety of inquiries from the staff, nurses and support workers, clients and their families, and the general public.

Education

Honours Bachelor of Kinesiology -

Lakehead University
Thunder Bay, ON
06.2018

Skills

  • Communication
  • Leadership
  • Customer Service
  • Organization
  • Data Analysis
  • Problem-solving
  • Time Management
  • Proficiency in Microsoft Office

Certification

  • LinkedIn Learning Online Administrative Professional Foundations Certificate – LinkedIn Learning.

Timeline

Client Lead

Newtopia
05.2021 - Current

Inspirator

Newtopia
09.2018 - Current

Receptionist

St. Joseph's Heritage
06.2014 - 09.2019

Honours Bachelor of Kinesiology -

Lakehead University
Jennifer Bell