Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Beauvais

Kitchener,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

17
17
years of professional experience

Work History

General Cleaner

BXT
10.2021 - Current

Maintain building cleanliness as well as yard maintenance

Office Manager

All Neil Moving Supplies/ U-Haul
06.2013 - 11.2014
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Compared vendor prices and negotiated for optimal savings.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.

General Labor Worker

Liberty Staffing
01.2002 - 08.2009
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Produced parts and assemblies quickly and efficiently within tolerances.
  • Maintained and repaired facilities, equipment and tools.
  • Measured dimensions of finished pieces for conformance to specifications.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.

Customer Service Cashier

Tim Horton's
09.2007 - 03.2009
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.

Customer Service Cashier

Wendy's
01.2005 - 11.2007
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Assistant Manager

J&M Convenience
10.1999 - 11.2001
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Customer Service Representative

Service Master Lawn Care
08.1990 - 12.1990
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

No Degree - High School Grade 11

KCI
Kitchener, ON

Skills

  • Customer Service
  • Conflict Resolution
  • Facility Upkeep
  • Critical Thinking
  • Handling Procedures
  • Disinfection Procedures
  • Public Safety
  • Trash Pickup
  • Debris Collection
  • Floor Care
  • Conflict Alleviation
  • Documenting Hours Worked
  • Waste Removal
  • Complex Problem-Solving
  • Conscientious and Detail-Oriented
  • Adaptable and Flexible
  • Credit Card Payment Processing
  • Active Listening
  • Report Preparation
  • Customer Relations
  • Stocking and Replenishing
  • Retail Sales Customer Service
  • Call Center Operations
  • Customer Relationship Management

Timeline

General Cleaner

BXT
10.2021 - Current

Office Manager

All Neil Moving Supplies/ U-Haul
06.2013 - 11.2014

Customer Service Cashier

Tim Horton's
09.2007 - 03.2009

Customer Service Cashier

Wendy's
01.2005 - 11.2007

General Labor Worker

Liberty Staffing
01.2002 - 08.2009

Assistant Manager

J&M Convenience
10.1999 - 11.2001

Customer Service Representative

Service Master Lawn Care
08.1990 - 12.1990

No Degree - High School Grade 11

KCI
Jennifer Beauvais