Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Barbosa

Surrey

Summary

A customer service professional with laser-like focus on marketing and providing customer satisfaction. Known for exceptional organizational skills and ability to manage complex itineraries seamlessly. Dependable team player who consistently adapts to evolving needs and maintains results-driven approach.

Overview

10
10
years of professional experience

Work History

Travel Consultant

American Express
07.2021 - 12.2023
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized memorable travel bookings for the card members such as airline, hotel and car hire bookings.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Provided customers with best deals and well-researched travel options, successfully
    negotiating rates while improving customer satisfaction ratings.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Administered customer surveys to measure satisfaction with services and better
    understand desires and expectations.

Customer Service Representative

International Airline Services Asia
06.2015 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted clients with flight booking with our airline partners - Air France and KLM, flight changes and cancellations to minimize travel disruptions.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices
    to better serve customers.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Airport Passenger Service Agent - Trainee

Delta Airlines
10.2014 - 01.2015


  • Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
  • Oversaw ticketing, gate and ramp services.
  • Prepared detailed passenger manifests and other reports to meet organizational needs.
  • Provided exceptional customer service to passengers, addressing concerns and resolving
    issues.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with
    airline and government policies.

Housekeeper - Trainee

Drury Hotels Company, LLC
03.2014 - 06.2014
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Education

Bachelor of Science - Tourism Management

Centro Escolar University
Makati, Philippines
04-2015

Skills

  • Travel industry expertise
  • Strong communication skills
  • Exceptional customer service
  • GDS expertise

Timeline

Travel Consultant

American Express
07.2021 - 12.2023

Customer Service Representative

International Airline Services Asia
06.2015 - 06.2021

Airport Passenger Service Agent - Trainee

Delta Airlines
10.2014 - 01.2015

Housekeeper - Trainee

Drury Hotels Company, LLC
03.2014 - 06.2014

Bachelor of Science - Tourism Management

Centro Escolar University

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Jennifer Barbosa