Jennifer Baldelli
Sudbury,Canada
Summary
Dynamic customer service professional with a strong work ethic and integrity, honed at Pro Hockey Life. Expert in providing tailored assistance and resolving conflicts, leveraging product knowledge and empathy to enhance customer satisfaction. Proven ability to thrive in high-pressure environments while maintaining professionalism and achieving positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Pro Shop Assistant
Pro Hockey Life
Sudbury, Canada
01.2024 - Current
- Welcomed customers upon entry and addressed needs promptly.
- Ensured timely assistance for customers to locate required items.
- Adapted schedule and took extra shifts to support business operations.
Customer Service Representative
Royal Distributing Inc
Sudbury, Canada
01.2022 - 01.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Lo-Ellen Park Secondary School
Greater Sudbury, ONSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Certification
- First aid/CPR
- Smart Serve
- Full G licence
- Babysitting
- Food
Languages
- English, Native or Bilingual
- French, Native or Bilingual
Timeline
Cashier/Pro Shop Assistant
Pro Hockey Life
01.2024 - Current
Customer Service Representative
Royal Distributing Inc
01.2022 - 01.2024
High School Diploma -
Lo-Ellen Park Secondary School