Jennifer Bakri
Laval,Quebec
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Belairdirect Insurance
09.2024 - Current
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Client Service Representative
SOUR BITES
10.2023 - 05.2024
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
Sales Associate
Multivision
09.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Store Manager
GSTAR
09.2021 - 03.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Call Center Representative
Sunwing Travel Group
05.2022 - 02.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Client Service Representative
ACTION 500
10.2021 - 05.2022
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
Restaurant Hostess
SAI
09.2018 - 07.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Commercial Manager
YMCA
10.2015 - 07.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Education
Bachelor of Science - Industrial Engineering
Concordia University
Montreal, QC05.2026
Bachelor of Arts - Interior Design
LaSalle College
Montreal, QC05.2025
Skills
- Customer Support
- Call center experience
- Follow-up skills
- Client Relations
- Payment Processing
- Customer Service
- Teamwork and Collaboration
- Customer Relationship Management (CRM)
- Remote Office Availability
- Report Preparation
- Product Knowledge
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Belairdirect Insurance
09.2024 - Current
Client Service Representative
SOUR BITES
10.2023 - 05.2024
Sales Associate
Multivision
09.2023 - 05.2024
Call Center Representative
Sunwing Travel Group
05.2022 - 02.2023
Client Service Representative
ACTION 500
10.2021 - 05.2022
Assistant Store Manager
GSTAR
09.2021 - 03.2024
Restaurant Hostess
SAI
09.2018 - 07.2020
Commercial Manager
YMCA
10.2015 - 07.2018
Bachelor of Science - Industrial Engineering
Concordia University
Bachelor of Arts - Interior Design
LaSalle College
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