Jennifer Bakri
Laval,Quebec
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Belairdirect Insurance
Laval, QC
09.2024 - Current
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Client Service Representative
SOUR BITES
Laval, QC
10.2023 - 05.2024
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
Sales Associate
Multivision
Laval, QC
09.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Store Manager
GSTAR
Laval, QC
09.2021 - 03.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Call Center Representative
Sunwing Travel Group
Laval, QC
05.2022 - 02.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Client Service Representative
ACTION 500
Laval, QC
10.2021 - 05.2022
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
Restaurant Hostess
SAI
BEIRUT, LEBANON
09.2018 - 07.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Commercial Manager
YMCA
Montreal, QC
10.2015 - 07.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Education
Bachelor of Science - Industrial Engineering
Concordia University
Montreal, QC05.2026
Bachelor of Arts - Interior Design
LaSalle College
Montreal, QC05.2025
Skills
- Customer Support
- Call center experience
- Follow-up skills
- Client Relations
- Payment Processing
- Customer Service
- Teamwork and Collaboration
- Customer Relationship Management (CRM)
- Remote Office Availability
- Report Preparation
- Product Knowledge
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Belairdirect Insurance
09.2024 - Current
Client Service Representative
SOUR BITES
10.2023 - 05.2024
Sales Associate
Multivision
09.2023 - 05.2024
Call Center Representative
Sunwing Travel Group
05.2022 - 02.2023
Client Service Representative
ACTION 500
10.2021 - 05.2022
Assistant Store Manager
GSTAR
09.2021 - 03.2024
Restaurant Hostess
SAI
09.2018 - 07.2020
Commercial Manager
YMCA
10.2015 - 07.2018
Bachelor of Science - Industrial Engineering
Concordia University
Bachelor of Arts - Interior Design
LaSalle College