Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Bakri

Laval,Quebec

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Belairdirect Insurance
09.2024 - Current
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Maintained high levels of customer retention with proactive relationship-building strategies.

Client Service Representative

SOUR BITES
10.2023 - 05.2024
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.

Sales Associate

Multivision
09.2023 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Assistant Store Manager

GSTAR
09.2021 - 03.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Call Center Representative

Sunwing Travel Group
05.2022 - 02.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Client Service Representative

ACTION 500
10.2021 - 05.2022
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.

Restaurant Hostess

SAI
09.2018 - 07.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Commercial Manager

YMCA
10.2015 - 07.2018
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.

Education

Bachelor of Science - Industrial Engineering

Concordia University
Montreal, QC
05.2026

Bachelor of Arts - Interior Design

LaSalle College
Montreal, QC
05.2025

Skills

  • Customer Support
  • Call center experience
  • Follow-up skills
  • Client Relations
  • Payment Processing
  • Customer Service
  • Teamwork and Collaboration
  • Customer Relationship Management (CRM)
  • Remote Office Availability
  • Report Preparation
  • Product Knowledge

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Customer Service Representative

Belairdirect Insurance
09.2024 - Current

Client Service Representative

SOUR BITES
10.2023 - 05.2024

Sales Associate

Multivision
09.2023 - 05.2024

Call Center Representative

Sunwing Travel Group
05.2022 - 02.2023

Client Service Representative

ACTION 500
10.2021 - 05.2022

Assistant Store Manager

GSTAR
09.2021 - 03.2024

Restaurant Hostess

SAI
09.2018 - 07.2020

Commercial Manager

YMCA
10.2015 - 07.2018

Bachelor of Science - Industrial Engineering

Concordia University

Bachelor of Arts - Interior Design

LaSalle College

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Jennifer Bakri