Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Azzano

Bowmanville,ON

Summary

Serviced-focused General Manager with over 16 years of experience dedicated to delivering positive customer and employee experiences to promote loyalty and retention. Sales leader with sound judgment, strong planning abilities and interpersonal communication strengths.

Overview

8
8
years of professional experience

Work History

General Manager

Old Navy
09.2018 - Current
  • Lead a team of 6 leaders and 50-75 Brand Associates to maximize efficiency and productivity of brand initiatives and Standard Operating Procedures
  • Drive positive sales growth year over year; achieved #1 in profitability in Canada of over 100 stores in 2022
  • Recruit, hire, train, and develop new employees on proper protocols and customer service standards
  • Build and validate effective schedules to support all business needs
  • Train new and newly promoted leaders in district
  • Spent two years from 2021-2023 as District Labour Management Expert. Created effective relationships across the district to influence sales forecasting, support district AMCO training, and validate effective schedule writing

Senior Business Operations Manager

Old Navy
02.2017 - 09.2018
  • Oversaw all hiring and training of Brand Associates.
  • Responsible for writing store weekly schedule ensuring 'right people, right place, right time' per company standard
  • Conducted monthly Store Compliance Audit
  • Led sales floor as MOD; provided coaching and feedback to Brand Associates to ensure the best possible customer experience
  • Owned all technology and admin responsibilities for store
  • Community Leader; acted as 'City Leader' for This Way Onward program. Was point of contact for GTA for 35 stores across 3 brands: Old Navy, Gap, Banana Republic and over 130 youth

Assistant Manager of Merchandising

Old Navy
08.2015 - 02.2017
  • Responsible for planning of new and replenishment merchandise for Men's and Boy's departments, monthly and quarterly floor set execution, and flex and fill due to sell through to maximize margin
  • Ensured visual displays were executed per company direction and on time
  • Coached and developed Brand Associates, taught product knowledge

Education

Bachelor of Arts - Communication

University of Ontario Institute of Technology
Oshawa, ON
2013

Bachelor of Arts - Communication

Wilfrid Laurier University
Waterloo, ON
2012

Skills

  • Leadership
  • Decision Making
  • P&L Management
  • Problem Solving
  • Payroll & Scheduling
  • Visual Merchandising
  • Loss Prevention
  • Conflict Resolution
  • Recruitment
  • Training and Development

Timeline

General Manager

Old Navy
09.2018 - Current

Senior Business Operations Manager

Old Navy
02.2017 - 09.2018

Assistant Manager of Merchandising

Old Navy
08.2015 - 02.2017

Bachelor of Arts - Communication

University of Ontario Institute of Technology

Bachelor of Arts - Communication

Wilfrid Laurier University

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Jennifer Azzano