Jennifer Ayu
Stoney Creek,ON
Summary
Compassionate, organized, and client-focused case manager with 3+ years’ case management experience. Caring and supportive professional with excellent interpersonal skills, attention to detail, and empathy when working directly with clients
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
The Salvation Army Lawson Ministries
Hamilton, Ontario
06.2021 - Current
- Maintain an active case load
- Complete an intake and assessment on each resident
- Provide problem solving/referral counselling to shelter and RCF clients
- Develop a network and make referrals to existing services and resources in the community
- Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants
- Provide assistance to front desk personnel as necessary, including responding to client issues and crises
- Record activities and incidents occurring during the shift in a factual and concise manner using Daily Notes and/or Incident Occurrence Reports
- Contact emergency service personnel (ambulance or police) when necessary
- Maintain confidentiality with regard to clients/staff and Centre’s records
- Work closely with and carry out tasks assigned to you by your supervisor
- Perform other duties as assigned
Summer Camp Counselor
The Salvation Army
07.2016 - 09.2016
- Provided a fun, safe and meaningful program for children aged 6 - 12 years
- Help organizes implements and oversees activities and events
- Performs administrative tasks to support the program
- Interacts with staff, participants, parents and other community members/agencies to provide program information.
Placement Student
Haven on the Queensway
Etobicoke, Ontario
01.2015 - 04.2015
- Intake
- Inbound and outbound calling
- Helped with the food bank
- Helped organize clothing donations and gave them to those less fortunate in the community
- Briefly worked with pregnant women and parents of newborns by providing food, clothing, diapers, and formula.
Education
Undergraduate Degree - Human Rights and Equity Studies BA Honours
York University
01.2019
College Diploma - Social Service Work, Immigrants and Refugees
Seneca College of Applied Arts and Technology
01.2016
Skills
- Critical thinking
- Strong verbal communication
- Counselling
- Team leadership
- Active listening
- Empathy
- Time management
- Problem solving
- Relationship building
References
- Bev Hynek, Haven on the Queensway, Manager, Etobicoke, Ontario, (905) 510 7288
- Megan Ross, The Salvation Army Lawson Ministries, Supervisor, Hamilton, Ontario, (905) 818 6309
- Rita Amofah, The Salvation Army, Supervisor, Mississauga, Ontario, (647) 860 2786
Languages
English
Full Professional
Certification
- First Aid/CPR Training - June 2024 - June 2027
- NVCI Training - August 2024 - August 2025
- Licensed RSSW
Timeline
Case Manager
The Salvation Army Lawson Ministries
06.2021 - Current
Summer Camp Counselor
The Salvation Army
07.2016 - 09.2016
Placement Student
Haven on the Queensway
01.2015 - 04.2015
Undergraduate Degree - Human Rights and Equity Studies BA Honours
York University
College Diploma - Social Service Work, Immigrants and Refugees
Seneca College of Applied Arts and Technology