Maricela Ayala
San Francisco
Summary
An experienced business operations leader and retail sales expert with over three decades of experience in building and maintaining relationships, operational efficiency, and leading by example.
Overview
36
36
years of professional experience
Work History
Manager/Customer Service Representative
Walgreens
01.2014 - Current
- Managed and motivated employees to be productive and engaged in work, while accomplishing multiple tasks within established timeframes.
- Handled customer inquiries, complaints, and concerns, providing prompt resolutions to ensure customer satisfaction.
- Managed store operations during shifts, ensuring compliance with company policies, health and safety regulations, and customer service standards.
- Monitored inventory levels and coordinated restocking of shelves, ensuring product availability and minimizing out-of-stock situations.
- Processed cash transactions and balanced registers, ensuring accuracy in financial transactions and adherence to cash-handling procedures.
Co-Founder/Operations Manager
Blue Bay Contractors, Inc.
01.2002 - 01.2019
- Responsible for the incorporation and continuity of the company in the state of California.
- Managed the company's finances, management of client data, insurance policies, and pension fund.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Maintained accurate client records and project documentation, ensuring all contracts, change orders, and invoices were up to date and easily accessible.
- Processed invoices and payments, managing billing cycles, handling accounts receivable, and coordinating with clients to ensure timely payments.
Bookkeeper and Service Manager
Walgreens
01.1989 - 01.2015
- Completed payroll for employees and maintained detailed records of procedures.
- Balanced cash reports, accounts receivable and payable, and cash deposits.
- Maintained communication with upper management, corporate leadership, and retail store employees to ensure a smooth transition through all organizational changes.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Documentation and reporting
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Manager/Customer Service Representative
Walgreens
01.2014 - Current
Co-Founder/Operations Manager
Blue Bay Contractors, Inc.
01.2002 - 01.2019
Bookkeeper and Service Manager
Walgreens
01.1989 - 01.2015
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