JENNIFER AWAD
Tillsonburg,Ontario
Summary
A personable and dedicated professional with a strong commitment to delivering exceptional customer service experiences. Proficient in collaborative teamwork and independent tasks, I demonstrate excellence in communication and positive interpersonal skills, meticulous attention to detail, and effective time management skills. I aim to make a valuable contribution to the organizational culture, mission, and vision in pursuit of securing a full-time position.
Overview
21
21
years of professional experience
Work History
Art Therapist and Licensed Professional Counsellor
The Art Station
Fort Worth, TX
10.2018 - 10.2023
- Worked in a group practice providing individual and group therapy for Children, Teens, and adults clients.
- Managed caseload administration, report to weekly staff, and professional development meetings.
- Facilitated individual and group art therapy sessions to address client issues such as depression, anxiety, trauma, grief, and addiction.
- Collaborated with other clinicians to ensure that the best care is provided for clients.
- Maintained accurate records of all interactions with clients including session notes and evaluations.
- Partnered with other professionals on treatment team to integrate treatment plans.
- Diagnosed client issues and developed appropriate treatment plans for multifaceted needs.
- Organized, planned and coordinated weekend workshops for up to 10-15 clients.
Design Team Sales Associate and Customer Care Representative
Restoration Hardware
Toronto, ON
06.2012 - 08.2013
- Worked with sales and design teams to provide design consultations, project management, and high-end furnishings sales support.
- Managed design projects from consultation to delivery, and all administrative duties.
- Greeted customers and answered questions regarding products and services.
- Demonstrated product features to customers and provided information about product benefits.
- Processed payments through cash register system accurately and efficiently.
- Tracked inventory levels for assigned area to ensure adequate stock availability.
- Organized store displays to promote sales initiatives within designated areas.
- Developed relationships with vendors to maintain quality standards for merchandise selection.
- Created a positive shopping experience by providing helpful advice on product selection or use.
- Collaborated with other associates to achieve common goals related to customer service excellence.
- Resolved customer complaints quickly and professionally according to company policy.
Billingual Customer Service Representative
Beckman Coulter Canada
Mississauga , ON
02.2007 - 08.2010
- Worked with senior clinical staff in all South-Western Ontario hospitals, managing customer service inquiries and complaints in both English and French.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Processed orders accurately and promptly, ensuring timely delivery of time-sensitive medical equipment and products.
- Managed all related administrative tasks.
- Communicated effectively with other departments throughout the organization to ensure seamless service delivery.
- Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.
Billingual Customer Service Representative
Gredico Footwear Ltd.
Mississauga, ON
02.2005 - 01.2007
- Worked with wholesale and retail companies across South-Western Ontario, managing customer service inquiries and complaints in both English and French, and managed all related administrative tasks.
- Informed customers about promotional offers or discounts that may be available based on their purchase history.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Processed orders accurately and promptly, ensuring timely delivery of goods and services.
- Communicated effectively with other departments throughout the organization to ensure seamless service delivery.
- Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.
Billingual Receptionist
Raleigh Industries
Oakville, ON
01.2003 - 01.2005
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Organized conference room reservations for meetings or events.
Education
Master of Arts - Art Therapy And Counselling
The George Washington University
Washington DC08-2018
Bachelor of Arts - Art Therapy
Marygrove College
Detroit, MI05-2015
Diploma - Interior Design
Sheridan College
Oakville05-2012
High School Diploma -
École Secondaire Catholique Sainte-Famille
Mississauga, ON06-1995
Skills
- Customer Service
- Schedule Management
- Ms Office
- Strong Verbal And Written Communication Skills
- Active listening skills
- Interviewing and assessment skills
- Creative and Artistic
- Team Collaboration
- Leadership Skills
- Customer Needs Assessment
- Positive Interpersonal Relations
- Quick Learner
- Appointment Scheduling
- Problem Resolution
- Bilingual in English and French
- Administrative skills
- Project Oversight
References
Available upon request.
Languages
English
Full Professional
French
Full Professional
References
References available upon request.
Timeline
Art Therapist and Licensed Professional Counsellor
The Art Station
10.2018 - 10.2023
Design Team Sales Associate and Customer Care Representative
Restoration Hardware
06.2012 - 08.2013
Billingual Customer Service Representative
Beckman Coulter Canada
02.2007 - 08.2010
Billingual Customer Service Representative
Gredico Footwear Ltd.
02.2005 - 01.2007
Billingual Receptionist
Raleigh Industries
01.2003 - 01.2005
Master of Arts - Art Therapy And Counselling
The George Washington University
Bachelor of Arts - Art Therapy
Marygrove College
Diploma - Interior Design
Sheridan College
High School Diploma -
École Secondaire Catholique Sainte-Famille
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