JENNIFER AVILA
Palmdale
Summary
Experienced with healthcare procedures and patient assistance. Utilize strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Case Management Specialist
Child Care Resource Center
Palmdale, CA
02.2024 - Current
- Coordinated client assessments to identify needs and develop tailored service plans.
- Facilitated communication between families and community resources to enhance support services.
- Monitored case progress, ensuring compliance with state regulations and organizational policies.
- Collaborated with interdisciplinary teams to deliver comprehensive care solutions for clients.
- Trained new staff on case management processes and effective resource navigation techniques.
- Led outreach programs to educate families about available resources and support systems.
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Developed strong relationships with community organizations, expanding available resources for clients in need of additional support.
- Advocated for clients'' best interests during meetings with healthcare providers, ensuring they received necessary care and interventions.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
- Assessed community needs and identified resources for social and community service programs.
- Participated in community events to promote services and engage with public.
Mental Health Worker
PACC Mental Health Services
Santa Clarita, CA
01.2021 - 01.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Scheduled appointments between clients and customers and internal staff members.
- Responded effectively to sensitive inquiries or complaints.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Medical Assistant
AV Pediatrics Allergy & Family Medicine
Lancaster, CA
09.2017 - 12.2020
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Assisted with patient intake, ensuring accurate medical history documentation.
- Administered vaccinations and performed routine laboratory tests under physician supervision.
- Educated patients on treatment plans and provided instructions for medication use.
- Eased patient anxiety during appointments via professional demeanor while explaining procedures step-by-step and addressing concerns.
- Streamlined office operations by maintaining organized records of lab results, medications, and diagnostic tests.
- Maintained compliance with healthcare regulations by strictly adhering to HIPAA guidelines when handling sensitive patient information.
Education
Certified Medical Assistant - Medical Assisting
Career Care Institute
Lancaster, CA07-2019
High School Diploma - undefined
Palmdale High School
Palmdale, CA06-2017
Skills
- HIPAA compliance
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Immunization administration
- Specimens collection and processing
- Professionalism and ethics
- Patient management
- Case management
LANGUAGES
Spanish
Limited Working
Timeline
Case Management Specialist
Child Care Resource Center
02.2024 - Current
Mental Health Worker
PACC Mental Health Services
01.2021 - 01.2024
Medical Assistant
AV Pediatrics Allergy & Family Medicine
09.2017 - 12.2020
High School Diploma - undefined
Palmdale High School
Certified Medical Assistant - Medical Assisting
Career Care Institute