JENNIFER ATOBRA
Pierrefonds,Canada
Summary
Dynamic young women with excellent customer service skills and call center experience. Technologically literate, with experience in Office programs and various computer software. I am also a fast learner and can adapt to diverse work environments. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Helix Global
Montreal, Quebec
06.2023 - Current
- Resolved customer complaints by identifying issues and providing effective solutions.
- Maintained accurate records of customer interactions in the CRM system.
- Assisted customers with inquiries and product selections through various communication channels.
- Educated customers about product features and benefits to enhance their experience.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Trained new representatives on company policies and customer service best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
Finance Clerk
SQDC
Montreal, Quebec
12.2022 - 05.2023
- A SQDC finance clerk helps a company keep its sales high.
- Maintains relationships with existing customers and attracts new ones.
- Help keep stores clean.
- Answer customer questions, and.
- Respond to customer complaints.
- Train new members of the team.
Customer Service Representative
Park'N Fly
Montreal, Quebec
06.2022 - 12.2022
- Use the Park'N Fly system to check customers in and out in a friendly, professional manner.
- Ensure that the paperwork that supports all cash and credit card transactions is complete.
- Respond to customer concerns in a professional manner, and refer unresolved issues to a manager.
- Assisted customers with inquiries and product selections through various communication channels.
Cashier
Couche-Tard
Montreal, Quebec
09.2020 - 03.2022
- Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
- Resolve customer complaints, guide them, and provide relevant information, and track transactions on balance sheets, and report any discrepancies.
- Bag, box, or gift-wrap packages; handle merchandise returns and exchanges.
- Maintained clean and organized checkout area to enhance customer experience.
- Processed customer transactions efficiently and accurately at convenience store.
Education
Diplôme D'etude Collegial - Science Humaine
Collège Ahuntsic
Montreal, QC06-2025
High School Diploma -
École Secondaire Saint-Laurent
Montreal, QC06.2019
Skills
Leadership skills
- Leadership
- Problem solving
- Effective communication
- Team collaboration
- Training assistance
- Organized
Ethical behavior
- Corporate social responsibility (CSR)
- Ethical decision-making
- Transparency advocacy
- Integrity auditing
More unique skills
- Curiosity
- Optimism
- Self-awareness
- Resilience
Languages
English
Full Professional
French
Full Professional
Timeline
Customer Service Representative
Helix Global
06.2023 - Current
Finance Clerk
SQDC
12.2022 - 05.2023
Customer Service Representative
Park'N Fly
06.2022 - 12.2022
Cashier
Couche-Tard
09.2020 - 03.2022
Diplôme D'etude Collegial - Science Humaine
Collège Ahuntsic
High School Diploma -
École Secondaire Saint-Laurent
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