Jennifer Atkinson
Summary
Effective students are committed to learning, developing skills in civil engineering technology and estimation, and making team contributions. Self-directed and energetic with superior performance in both autonomous and collaborative environments, working independently and collaborating with others on group projects.
Overview
27
27
years of professional experience
Work History
Inside Sales Representative
National Concrete Accessories
05.2022 - 06.2023
- Served customers with strong product knowledge and friendly support at every stage of shopping and purchasing.
- Partnered with the business development manager for the rock engineering category. We worked closely together to grow the segment. Involves tracking KPIs, liasoning with plant members, and reviewing product specifications to ensure they match the client's requests.
- Kept detailed records of daily activities through an online customer database.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in a fast-paced environment.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Promoted the conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Inside Sales Manager
Ivan Fasteners
05.2020 - 04.2022
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Increased referrals by building productive partner networks.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Coordinated activities and projects to plan sales department operations and meet timelines.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
Inside Sales Representative
Kotyck Bros
05.2018 - 03.2020
- Used CRM software to maintain detailed contact logs and account records.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and the community to promote long-term business growth.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Partner with OSR to assist with daily sales activities, including quotations, orders, purchases and often delivery from vendors directly to the client
- Training on pipes, valves, and fittings. Learning about corrosive plants and various types of applications
- Participated and received accolades in Emco's Customer-Driven Success Program
Territory Account Manager
Wolters Kluwer Tax & Accounting
04.2016 - 07.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed and maintained strong working relationships with professionals within the assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales, and service agreements.
- Tracked sales performance metrics regularly, adjusting strategies as necessary to meet or exceed targets.
- Developed a sales strategy based on research on consumer buying trends and market conditions.
- Expanded client base by identifying and targeting prospective customers within the assigned territory.
Inside Sales Representative
Stelfast
02.2014 - 04.2016
- Processed incoming phone calls and quoted, advised and provided information as required
- The majority of my sales were custom orders, which meant sourcing unique materials, coordinating with the plant, and communicating with the plant manager and QA Manager to align with client's request
- Using my skills, recreated and updated the shop pricing formulas
- During my first year, my sales manager became ill and I stepped up to ensure all clients were attended to and that inventory was replenished
Territory Sales Representative
Prime Source Building Products
09.2012 - 01.2014
- Coordinated cross-selling efforts between different departments within the organization, maximizing overall company revenue.
- Consulted with businesses to supply accurate product and service information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Streamlined territory management processes resulting in more efficient time allocation for account visits.
- Marketing efforts, using weekly promotions (an idea I proposed to our GM)
- Promoted within three months of saving a major account of starting with the company as an inside sales representative
- Inventory analysis, something I started before being asked to review by GM
- Participated in winter booking bid submissions with the Castle Group
- Supplier training on various roofing applications
- Fastener training to colleagues
Inside Sales Representative
Infasco
04.1996 - 09.2012
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained current knowledge of evolving changes in the marketplace.
- Built relationships with customers and the community to promote long-term business growth.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- I was assigned B2B website administrative duties.
- I was part of a target group to decide how D accounts would be managed, freeing up time for sales to focus on A, B, and C accounts.
- Due to my Excel skills, I would take off requests for major projects, as Infasco was often specified by construction bids. I also spent several hours doing client pricing proposals for my GM as well as budgets.
- Communicated with engineering and production staff to quote special orders.
Education
No Degree - Accounting
CGA Ontario A
OnlineNo Degree - Civil Engineering Technology
George Brown College
Toronto, ON06.2026
No Degree - Blue Print Reading For Residential Homes
George Brown College
Toronto, ON08.2021
No Degree - Construction Administration
George Brown College
Toronto, ON08.2021
No Degree - Construction Estimating I
Sheridan College
Brampton, ON04.2021
No Degree - Legal Studies
Ryerson University
Toronto, ON08.2001
Diploma Business Administration - Business Administration, Focus On Accounting
NSCC - Halifax Campus
Halifax, NS06.1992
Skills
- Estimating
- Blue Print Reading
- Construction Administration
- Strong Concrete knowledge
- Issue Resolution
- CRM proficiency
- Consultative Sales Approach
- Salesforce
- Cold-calling
- Sigma Six (Skills Soft training in 2017:
- Basics of Correlation, Regression and Hypothesis Testing for Six Sigma
- Data types and Data Collection in Six Sigma
- Inventory Management: Aligning Inventory with Production and Demand
- Operations Management Functions and Strategies
Strong software skills excel, CAD, and numerous CRM
Languages
English
Full Professional
Timeline
Inside Sales Representative
National Concrete Accessories
05.2022 - 06.2023
Inside Sales Manager
Ivan Fasteners
05.2020 - 04.2022
Inside Sales Representative
Kotyck Bros
05.2018 - 03.2020
Territory Account Manager
Wolters Kluwer Tax & Accounting
04.2016 - 07.2017
Inside Sales Representative
Stelfast
02.2014 - 04.2016
Territory Sales Representative
Prime Source Building Products
09.2012 - 01.2014
Inside Sales Representative
Infasco
04.1996 - 09.2012
No Degree - Accounting
CGA Ontario A
No Degree - Civil Engineering Technology
George Brown College
No Degree - Blue Print Reading For Residential Homes
George Brown College
No Degree - Construction Administration
George Brown College
No Degree - Construction Estimating I
Sheridan College
No Degree - Legal Studies
Ryerson University
Diploma Business Administration - Business Administration, Focus On Accounting
NSCC - Halifax Campus
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