Jennifer Argent
Hamilton,ON
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Jysk
Burlington, Ontario
06.2014 - 09.2024
- Supervised daily operations to ensure store compliance with company standards.
- Trained and mentored staff in customer service and sales techniques.
- Managed inventory levels and facilitated product replenishment processes.
- Coordinated visual merchandising to enhance product displays and promotions.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Replenishment Team Member
Michaels craft store
Hamilton, Ontario
11.2013 - 09.2014
- Organized merchandise displays to enhance customer shopping experience.
- Restocked shelves efficiently to maintain inventory levels and product accessibility.
- Collaborated with team members to streamline replenishment processes.
- Assisted customers in locating items and providing product information.
- Maintained cleanliness and orderliness in the stockroom and sales floor.
- Trained new team members on replenishment techniques and store policies.
- Transported received inventory to storage location and organized according to warehouse plan.
- Completed timely area resets to incorporate new planogram layouts.
Team Lead Sales Associate
Pizza pizza call center
Hamilton, Ontario
07.2007 - 11.2013
- Supervised team operations and ensured adherence to call center protocols.
- Trained new associates on customer service techniques and product knowledge.
- Managed scheduling to optimize staff coverage during peak hours.
- Resolved customer complaints efficiently and maintained satisfaction levels.
- Implemented training sessions to enhance team skills in sales techniques.
- Coached other employees in customer service strategies and successful selling techniques.
Sales Associate
Walmart
Hamilton, Ontario, ON
07.2005 - 04.2007
- Assisted customers with product selection and inquiries.
- Stocked shelves and organized merchandise displays.
- Operated cash register and processed customer transactions.
- Provided excellent customer service and resolved complaints effectively.
Education
High School Diploma -
Delta Secondary
Hamilton, Ontario01-2005
Skills
- Inventory management
- Visual merchandising
- Customer service
- Sales techniques
- Merchandise organization
- Customer engagement
- Team leadership
- Corporate social responsibility
References
References available upon request.
Timeline
Assistant Manager
Jysk
06.2014 - 09.2024
Replenishment Team Member
Michaels craft store
11.2013 - 09.2014
Team Lead Sales Associate
Pizza pizza call center
07.2007 - 11.2013
Sales Associate
Walmart
07.2005 - 04.2007
High School Diploma -
Delta Secondary