Jennifer Antler
Edmonton
Summary
Experienced with fraud detection, risk assessment, and mitigation strategies. Utilizes advanced analytical techniques to identify potential threats and implement preventive measures. Track record of maintaining high standards in fraud prevention, ensuring integrity and security of organizational operations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Client Services
BGIS
10.2024 - Current
- Lead team of 6 through integration and development of a Security Operations Centre that focused on flagship properties conducting applied RnD, business and scientific research, and industrial testing services on behalf of the Government of Alberta.
- Maintaining customer centric KPI and Benchmarks through improving visitor’s check in experience and robust client front desk request for service protocols.
Operations Director
EBFA
08.2022 - 06.2024
- Leading post pandemic business recovery initiatives and full return to operations with a primary focus on client service delivery and benefit/pension fraud reduction projects.
- Establishing after action review of pandemic responses to generate future looking strategy that designed a new end to end BCP/DRP and ERP plans for the 4 buildings and business units.
- Coordinating new project initiatives of IT website, EFT payments, digital transformations and external facing plan member communications.
Compliance Officer PM4
PHAC/CBSA
01.2021 - 08.2022
- Providing land, sea, and air border surge support to review Covid test results, travel documents and arrive-can data on all incoming international travellers and directing symptomatic travellers to designated quarantine facilities.
- Flagging travellers with fraudulent/forgery testing documents for return to county and further criminal investigation under the Quarantine Act.
- Daily case management of patients in designated quarantine facilities and arranging for medical, food, shelter needs during quarantine period and maintaining case file notes, statements and medical information.
Emergency Response Coordinator
First Nations Emergency Support
05.2015 - 12.2021
- Served as primary interface for operations and logistics to provide critical information, updates and support for monitoring, response and recovery phases of local wildfire and freshet events.
- Creating situational awareness reports and producing deliverables for response staff including critical infrastructure, key resources, geospatial data, liaison updates and after action reports.
- Supporting care objectives through invitations of NGO resources, food and accommodation suppliers, religion and cultural services. mental health and addiction resources and community based disaster psychosocial management programs.
Payment Service Officer PM2
ESDC
12.2019 - 06.2020
- Review incoming Level 1 applications for Employment Insurance and COVID Emergency Response Benefits and escalating complex, suspect or fraudulent claims for decision.
- Calculating and verifying claim payments for maternity, sickness, regular benefits, over payments and reporting discrepancies under the Employment Standards Act.
- Reviewing medical notes, notes on file and requesting additional materials for establishing and maintaining a valid claim.
Vault Manager
Great Canadian Casino
08.2004 - 09.2009
- Conducting transactional analysis of SARs reports to determine presence of money laundering and terrorist financing typologies/red flags and disposition’s of all new cases for closure, escalation or supplemental reviews by AHJ and Gaming Investigations.
- Assembling suspected money laundering evidence files including video, currency transactional files, counterfeit currency, player data and reporting observations of placement/layering/integration occurring on casino property through to the AML compliance regulator (FinTRAC), GPED and AHJ.
- Analyzed complex casino financial transactions, surveillance footage, suspicious persons list and identified patterns indicative of money laundering that resulted in a 3 BC Civil Forfeiture seizures.
Contact Centre Agent
American Express
02.1996 - 05.2004
- Processing credit increases, deceased member account closures, retailer chargebacks, statement reprints, authorized account users, account fee waivers and balance transfers.
- Reporting fraudulent and suspect retailer fraud transactions to fraud unit for review and closure.
- Conducting transactional analysis to determine presence of terrorist activities/typologies through abnormal purchasing behaviours including large purchases of organic chemical precursors and HME materials following the 911 Trade Centre attacks.
Education
Business Administration -
Cariboo College
Kamloops, BCSkills
- Claims resolution
- Case documentation
- Anti-money laundering
- Time management
- Risk analysis
- Surveillance techniques
- Interview techniques
- Security Incident Management
Certification
- Industrial Security Officer US Department of Defence (DoD) Linthicum, MD
- Emergency Management Emergency Management Institute Emmitsburg, MD
- Law Enforcement Crime Analyst IACA Overland Park, KS
- Investigation & Enforcement Justice Institute of BC New Westminster, BC
- Intelligence Analyst Justice Institute of BC New Westminster, BC
- Facilitation and Negotiation Royal Roads University Victoria, BC
- PCMLTFA Canadian Securities Institute Toronto, ON
Affiliations
- International Association of Crime Analysts
- International CPTED Association
- ASIS International
Timeline
Client Services
BGIS
10.2024 - Current
Operations Director
EBFA
08.2022 - 06.2024
Compliance Officer PM4
PHAC/CBSA
01.2021 - 08.2022
Payment Service Officer PM2
ESDC
12.2019 - 06.2020
Emergency Response Coordinator
First Nations Emergency Support
05.2015 - 12.2021
Vault Manager
Great Canadian Casino
08.2004 - 09.2009
Contact Centre Agent
American Express
02.1996 - 05.2004
Business Administration -
Cariboo College
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