Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jennifer Andres Prado

Montreal,QC

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

4
4
years of professional experience

Work History

Receptionist

Soins Karisma
Montreal, QC
08.2023 - 11.2023
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Concierge

Holt Renfrew Ogilvy
Montreal, QC
06.2021 - 05.2023
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Maintained office presence, ensuring efficient coordination of orders, deliveries and mail.
  • Demonstrated proficiency in English and French, offering translation services for internal texts.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.

Call Center Representative

Voxdata
Montreal, QC
10.2019 - 05.2020
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Navigated through computer systems to review information and respond appropriately to callers.

Education

High School Diploma -

Paul-Gérin-Lajoie-d'Outremont
Montréal, QC

Skills

  • Microsoft Office Specialist
  • Attention to Detail
  • Multi-Task Management
  • Tech-Savvy
  • Data Entry
  • Appointment Scheduling
  • Positive and Professional
  • Adaptive Team Player

Accomplishments

  • Created a highly effective program that significantly impacted efficiency and improved operations.
  • Promoted from Concierge to Supervisor in less than 12 months.

Timeline

Receptionist

Soins Karisma
08.2023 - 11.2023

Concierge

Holt Renfrew Ogilvy
06.2021 - 05.2023

Call Center Representative

Voxdata
10.2019 - 05.2020

High School Diploma -

Paul-Gérin-Lajoie-d'Outremont

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Jennifer Andres Prado