Summary
Overview
Work History
Education
Skills
Cover Letter
Languages
Timeline
Generic

Jennifer Alves

Mississauga,ON

Summary

Highly self-motivated and results-driven professional, with comprehensive years of experience in business administration, training and coaching and project management, complemented with expertise in positive employee engagement and client experience. Problem-solving capabilities and out-of-the-box thinking approach to capture key issues and formulate competitive action plans. Skilled at establishing solid relationships with all level individuals while maintaining high ethical standards, professional demeanor, and a cooperative attitude.

Overview

15
15
years of professional experience

Work History

Licensing Analyst

Home Construction Regulatory Authority
08.2022 - Current
  • Monitored and analyzed the status of licenses and processes and collaborated with cross-functional teams ensuring timely license issuance and compliance.
  • Responded to escalated licensing inquiries providing technical information and guidance on requirements.
  • Reduced application processing time by implementing efficient workflow management strategies.
  • Enhanced licensing processes by streamlining data analysis and improving documentation methods.

Administrative Clerk, Training

City Of Brampton
08.2021 - 06.2022
  • Streamlined administrative processes by implementing efficient filing and organizational systems.
  • Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Scheduled and monitored all training and training related materials and records.
  • Updated daily notifications from the Ministry of Transportation to maintain compliance of same.

Senior Accident Benefits Adjuster

AVIVA General Insurance Co.
11.2017 - 08.2019
  • Identified training gap and proposed concepts and recommendations to Claims Leaders resulting in facilitation of staff retraining.
  • Developed a training program for the onboarding of new hires and all related instruction material.
  • Designed and published an accident benefits training manual, including related job aids.
  • Delivered a positive classroom experience based on adult learning methodologies to ensure understanding on all levels.
  • Collaborated with Senior Leaders to establish learning objectives and outcomes.
  • Acted as a Subject Matter Expert on projects related to improving processes and workflow.
  • Gathered details to identify potential catastrophic losses, prepared loss reports and presented detailed case findings to Risk Committee for resolution.
  • Provided project input into developing and simplifying processes to meet client needs.
  • Created various templates for formal cor guidelines for improved workflow and consistency.

Accident Benefits Claims Advisor

Desjardins General Insurance Group
01.2009 - 11.2017
  • Coached and mentored new hires upon completion of their formal onboarding training.
  • Acted as Change Ambassador, updating and educating on upcoming implementations,
  • Identified and alerted management of work trends requiring review for improvement or change.
  • Implemented a formal Vacation Support Program, strengthening overall department performance.
  • Liaised with Learning and Development and Quality Assurance departments in developing and modifying daily business-related processes to meet improved workflow and client needs.
  • Assisted in leadership absence with daily routines and ad hoc admin duties.

Education

Sheridan College Adult Education -

01.2019

Insurance Institute -

01.2011

Office Administration -

01.1998

Skills

    Process and Productivity Improvement

  • Training and Facilitation
  • Project Management
  • Communication and Coordination
  • Positive Employee Engagement
  • Team Leadership
  • Office Administration and Functions
  • Ambassador of Change
  • Client Experience
  • Excellent critical and analytical thinking, interpersonal communication and leadership skills
  • Extreme attention to detail, high work ethic, and self-motivated individual
  • Highly effective training and facilitation delivery
  • Vast experience of handling conflict resolution with successful outcomes
  • Ongoing commitment to professional self-development
  • Familiarity with various learning and development and office software
  • Active Listening
  • Client Interviewing
  • Settlement Negotiations

Cover Letter

Dear Hiring Manager, 


With this letter and the attached resume, I would like to express my sincere interest in the Work Control Administrative Clerk position you have available. As an accomplished business administrative professional with extensive experience and finely-honed abilities in administration, I possess a breadth of knowledge that will allow me to contribute toward the success of your organization. 


My background includes 15+ progressive years of strong experience in the private and public business sectors, during which I proved myself adept at senior-level case handling, interpreting regulations, identifying and resolving technical issues and effectively collaborating to improve work processes. Furthermore, I have demonstrated a keen ability to evaluate training needs and develop a successful training environment in order to achieve company objectives. My outstanding presentation, communication, and leadership talents position me to make a significant contribution to your organization. 


The following achievements demonstrate my qualification for this position: 


- Developing full curriculum design and content for new hires, training schedule and related learning materials based on analysis of learners needs and backgrounds to achieve corresponding objectives. 


- Collaborating with management and subject matter experts in identifying training gaps, investigating challenges and providing recommendations for improvements of same.


 - Independently enrolling in the Adult Education Certificate Program at Sheridan College to obtain applicable knowledge in instructional design and adult learning methodologies. 


- Delivering a trusting and engaging learning environment through exceptional relationship-building skills; utilizing solid interpersonal abilities to secure successful learning and performance outcomes. 


My proven dedication to optimizing organizational success through my expert knowledge of learning strategies and facilitation techniques will contribute immensely to the success of your company. Thank you for your consideration; I look forward to speaking with you soon. 


Sincerely, 


JENNIFER ALVES

Languages

English
Native or Bilingual
Portuguese
Professional Working
French
Limited Working

Timeline

Licensing Analyst

Home Construction Regulatory Authority
08.2022 - Current

Administrative Clerk, Training

City Of Brampton
08.2021 - 06.2022

Senior Accident Benefits Adjuster

AVIVA General Insurance Co.
11.2017 - 08.2019

Accident Benefits Claims Advisor

Desjardins General Insurance Group
01.2009 - 11.2017

Sheridan College Adult Education -

Insurance Institute -

Office Administration -

Jennifer Alves