Jennifer Allan
Langley,BC
Summary
Proven track record in enhancing client satisfaction and productivity, notably with Overwaitea Food Group. Excelled in deep cleaning and following food safety practices, alongside fostering teamwork and collaboration. Achieved repeat business through exceptional customer service and attention to detail. Ability to adapt to changing work environment. Always demonstrating a positive and professional customer service experience.
Overview
19
19
years of professional experience
Work History
Residential House Cleaner
Self Employed Services
09.2014 - Current
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
Bakery Lead Hand
Overwaitea Food Group
06.2005 - 08.2014
- Optimized workflows with effective communication among team members, resulting in higher quality output.
- Implemented quality control measures to ensure consistent product standards, leading to increased customer satisfaction.
- Boosted overall productivity by providing hands-on training and guidance to junior team members.
- Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
- Streamlined daily operations by delegating tasks based on individual strengths, maximizing team performance results.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Contributed to all daily food production and services, offered through the bakery department.
Education
Diploma -
Garibaldi Secondary School
Maple Ridge, BC1999
Skills
- Deep cleaning expertise
- Experience Using Industrial Strength Cleaning Products and Procedures
- Eco-friendly Cleaning Practices
- Inventory Control
- Attention to Detail
- Teamwork and Collaboration
- Staff Training
- Willing to Learn
- Food Preparation and Production
- Cake and Pastry Decoration
- Exceptional Customer Service Skills
Languages
English
Native or Bilingual
Timeline
Residential House Cleaner
Self Employed Services
09.2014 - Current
Bakery Lead Hand
Overwaitea Food Group
06.2005 - 08.2014
Diploma -
Garibaldi Secondary School
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