Jennifer Albin
Novato
Summary
Dedicated professional with proven skills in customer service and sales techniques. Experienced in managing operations and training staff to enhance team performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Hodgepodge Thrift Store
04.2024 - 09.2025
- Trained and mentored staff to improve team performance and operational knowledge.
- Implemented inventory management practices, streamlining stock control processes.
- Developed promotional strategies, increasing community engagement and sales opportunities.
- Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
- Coordinated volunteer efforts, fostering a collaborative work environment and enhancing morale
Kitchen Specialist/Manager
Crate and Barrel
10.2020 - 04.2024
- Led kitchen product demonstrations to enhance customer engagement and product knowledge.
- Collaborated with management to execute promotional events and sales strategies.
- Provided training to new staff on product features and sales techniques.
- Implemented strategies to optimize layout for improved customer experience in kitchen displays.
- Developed strong teamwork skills among staff members through clear communication and collaboration on projects.
Wine Club Assistant Manager
Cline Cellars
07.2018 - 01.2020
- Responsible for wine club membership sign-ups and membership retention. Served guests with enthusiastic, helpful demeanor to promote positive experiences.
- Assisted in training new staff on club operations and customer service protocols.
- Provided exceptional customer service, addressing member inquiries promptly.
- Managed membership database, ensuring accuracy and timely updates for effective communication.
- Coordinated member events, enhancing engagement and fostering community among club members.
Skills
- Exceptional customer support
- Collaborative decision-making
- Strategic sales planning
- Proficient in task management
- Creative display design
- Financial record management
- Collaborative teamwork
Timeline
Assistant Manager
Hodgepodge Thrift Store
04.2024 - 09.2025
Kitchen Specialist/Manager
Crate and Barrel
10.2020 - 04.2024
Wine Club Assistant Manager
Cline Cellars
07.2018 - 01.2020