Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Alaniz

Grand Terrace

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

21
21
years of professional experience

Work History

Data Entry Clerk

Plexus Global
10.2024 - Current
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Verified data files prior to entry to maintain high data accuracy.
  • Maintained files, records, and chronologies of entry activities.
  • Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
  • Used computer software to store and retrieve data.

Voter Records Clerk

County of San Bernardino
12.2023 - 11.2024
  • Managed all paperwork and accurately filed each piece alphabetically and according to significance.
  • Maintained and updated company filing systems.
  • Retrieved, sorted, copied and filed all documents and paperwork.
  • Created or updated records with new files or information.
  • Strictly adhered to confidentiality dictations to safeguard information.
  • Provided file, document and record access to appropriate personnel.
  • Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
  • Tracked file movement and researched document histories.
  • Responded to questions from voters concerning their rights, responsibilities, and eligibility requirements.
  • Managed large groups of people waiting to vote in a timely manner.
  • Watched members of public and candidates for compliance with applicable regulations.
  • Assisted voters in using the electronic voting machines and ensured that they were used correctly.
  • Inspected voting machines for proper operation prior to opening polls each day.
  • Maintained an orderly polling place environment.
  • Provided assistance to voters who needed help understanding the ballot or completing it properly.
  • Confirmed that all ballots cast were valid according to state laws and regulations.
  • Verified voter registration information, including names and addresses.

Verification Specialist

Acheck Global
04.2014 - 07.2023
  • Implemented quality control measures to ensure accuracy of verified information.
  • Assisted in the development of new verification methods and processes.
  • Investigated discrepancies in customer accounts to determine root cause and resolution.
  • Maintained up-to-date knowledge of industry trends and developments in verification procedures.
  • Updated databases with new customer information following successful verifications.
  • Collaborated with teams across multiple departments to ensure smooth operations.
  • Performed document review to ensure compliance with standards and regulations.
  • Verified accuracy of customer information by collecting and inputting data into system.
  • Provided feedback on edits made by other members of the post-production team.
  • Ran quality control checks on all audio content before delivery to ensure accuracy of the final product.

Customer Service Cashier

Zorbas Restaurant
02.2005 - 04.2020
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Addressed customer questions and concerns regarding products and services.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Balanced cash drawers at the end of each shift.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Assisted customers with locating merchandise within the store.
  • Processed credit card transactions accurately and efficiently.
  • Processed customer orders and accurately handled payment transactions.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.

Education

Certificate - Medical Assisting

UEI College - Cerritos
09-2012

Skills

  • File conversion
  • Phone answering
  • Records Management
  • Computer operations
  • Filing System Organization
  • Clerical skills

Timeline

Data Entry Clerk

Plexus Global
10.2024 - Current

Voter Records Clerk

County of San Bernardino
12.2023 - 11.2024

Verification Specialist

Acheck Global
04.2014 - 07.2023

Customer Service Cashier

Zorbas Restaurant
02.2005 - 04.2020

Certificate - Medical Assisting

UEI College - Cerritos

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Jennifer Alaniz