Jennifer Akporero
St. Catharines,ON
Summary
Detail-oriented professional with strong multitasking and communication skills. Experienced in recruiting highly talented personnel. Proven ability to work collaboratively with team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Advisor
Concentrix
01.2024 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Recruitment Manager
Tech Champions
10.2023 - 12.2023
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Built strong relationships with hiring managers through consistent communication, resulting in better understanding of their needs and more efficient candidate selection.
- Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance.
- Created a positive candidate experience by maintaining transparent communication and providing timely feedback throughout the recruitment process.
- Recruited top talent to maximize profitability.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Human Resources and Administrative Manager
Brisktrade
05.2021 - 10.2023
- Coordinated office events, seminars and meetings for staff and clients.
- Promoted a culture of continuous improvement by encouraging team members to propose innovative solutions for increased efficiency and effectiveness.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Delivered performance reviews, recommending additional training or advancements.
- Organized and updated databases, records and other information resources.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Human Resources Manager
Opera
03.2020 - 04.2021
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Structured compensation and benefits according to market conditions and budget demands.
- Developed recruiting strategies to identify qualified candidates and build network.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Customer Service Representative
Olist
07.2019 - 03.2020
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Human Resources Executive
GIT Technology Limited
05.2016 - 04.2019
- Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires'' satisfaction levels.
- Enhanced candidate experience by implementing a streamlined application process and timely communication.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
Education
Bachelor of Science - Political Science And Public Administration
University of Benin
NigeriaMaster of Science - Project Management
Northeastern University
03.2026
Skills
- Recruitment
- Candidate assessment
- In-Person and Telephone Interviewing
- Candidate Sourcing
- Technical recruiting
- New Hire Onboarding
- Resume Screening
- Database Maintenance
- Employee Hiring
- Talent Acquisition
Languages
English
Full Professional
Certification
- Ultimate Recruitment Talent Acquisition & Social Hiring Training - 2023
- Agile HR Training - 2023
- The Role of Manager in Human Resource Management Training -2020
- HR Metrics Training- 2023
Timeline
Technical Support Advisor
Concentrix
01.2024 - Current
Recruitment Manager
Tech Champions
10.2023 - 12.2023
Human Resources and Administrative Manager
Brisktrade
05.2021 - 10.2023
Human Resources Manager
Opera
03.2020 - 04.2021
Customer Service Representative
Olist
07.2019 - 03.2020
Human Resources Executive
GIT Technology Limited
05.2016 - 04.2019
Bachelor of Science - Political Science And Public Administration
University of Benin
Master of Science - Project Management
Northeastern University
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