Jennifer Adams
Regina,Saskatchewan
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Property Adjuster
Saskatchewan Government Insurance
01.2019 - Current
- Improved claim resolution times by efficiently managing a caseload of property claims.
- Reduced costs for the company by accurately estimating repair and replacement expenses.
- Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
- Resolved disputes with policyholders, negotiating equitable settlements within policy guidelines.
- Mitigated potential fraud by thoroughly investigating suspicious claims and collaborating with law enforcement when necessary.
- Expedited claim processing times through diligent file management, including thorough documentation of claim notes, photographs, and correspondence.
- Boosted client retention rates through proactive outreach efforts aimed at fostering strong relationships between policyholders and the company.
Underwriting Assistant
Saskatchewan Government Insurance
05.2008 - 01.2019
- Improved underwriting process efficiency by streamlining administrative tasks and enhancing communication between departments.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
- Maintained high levels of accuracy in data entry, reducing errors in policy issuance and minimizing potential losses.
- Collaborated with team members to achieve department goals, consistently meeting or exceeding established performance metrics.
- Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
Senior Secretary
Government Of Saskatchewan
02.2005 - 11.2007
- Streamlined office processes by implementing efficient filing and organizational systems.
- Enhanced executive productivity through comprehensive calendar management and meeting coordination.
- Increased team collaboration by organizing regular staff meetings and facilitating open communication channels.
- Managed high-level correspondence, ensuring timely responses and accurate information dissemination.
Subrogation Assistant
Saskatchewan Government Insurance
05.1998 - 02.2005
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Greeted guests in with friendliness and professionalism.
Education
Bachelor of Arts - Political Science
University of Regina
Regina, SK10.2007
Skills
- Policy Interpretation
- Technical Knowledge
- Claims Investigation
- Damage Assessment
- Customer Service
- Organizational Skills
- Time Management
- Interpersonal Skills
- Empathy and Compassion
- Public Speaking
- Underwriting Knowledge
Languages
English
Native or Bilingual
Certification
CIP - Chartered Insurance Professional
Timeline
Property Adjuster
Saskatchewan Government Insurance
01.2019 - Current
Underwriting Assistant
Saskatchewan Government Insurance
05.2008 - 01.2019
Senior Secretary
Government Of Saskatchewan
02.2005 - 11.2007
Subrogation Assistant
Saskatchewan Government Insurance
05.1998 - 02.2005
Bachelor of Arts - Political Science
University of Regina
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