Jennifer Adaigbe
Lethbridge,Alberta
Summary
Currently seeking a full-time job. Highly efficient Team Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative - Operations
Intelcom Express
11.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Inquiring about, verifying postal codes, addresses of packages through email or phone.
- Data entry of information found on packages into our tracking system.
- Trained new personnel regarding company operations, policies and services.
Administrative Assistant
Hays Recruitment - Red Cross
05.2022 - 08.2022
- Assists customers with equipment pickup, return and referrals to other agencies.
- Ensures HELP storage room is maintained, operational and aligned with health and safety standards and according to expectations of a provincial depot operation.
- Maintains excellent reception, customer service and local office administrative support responsibilities ensuring business continuity during business hours by engaging volunteers in reception duties during times of relief and/or expanded needs created by times of disaster response.
Team Member
Tim Hortons
01.2022 - 05.2022
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Greeted customers at drive-thru and took food orders.
- Prepared and made drink orders for customers by noting customizations and portion sizes.
Mail Sorter
Equation Staffing, Intelcom
12.2021 - 01.2022
- Sorted, scanned, and labeled parcels.
- Evaluated mail trays to determine proper placement.
- Placed parcels in determined areas for the delivery team.
Accounts Payable Associate
Robert Half International Inc, MA Mortenson
09.2019 - 06.2020
- Responsible for department mail distribution and scanning/routing of invoices for coding and approval.
- Ensured all invoices are processed for payment in an accurate and timely manner.
- Researched and resolved all assigned past due balances or disputes.
- Provide support to internal and external customers.
- Assist with supplier statement review at month-end.
- Review unaccounted reporting and resolve outstanding activity.
Desk Receptionist
Andrews University - Accounting, Economics, Finance
01.2018 - 05.2019
- Provide assistance to the professors in the AEF department when needed.
- Assisted with grading and organizing student assignments.
Education
BBA - Economics
University of Lethbridge
Lethbridge, AB05.2024
Bachelor's Degree - Accounting
Andrews University
Berrien Springs, MI05.2019
Skills
- Attention to Detail
- Money Handling
- Check Processing
- Account Payable
- Microsoft Office
- Data Entry
- Appointment Booking
- Call Handling
- Google Docs
- Customer Service
Timeline
Customer Service Representative - Operations
Intelcom Express
11.2023 - Current
Administrative Assistant
Hays Recruitment - Red Cross
05.2022 - 08.2022
Team Member
Tim Hortons
01.2022 - 05.2022
Mail Sorter
Equation Staffing, Intelcom
12.2021 - 01.2022
Accounts Payable Associate
Robert Half International Inc, MA Mortenson
09.2019 - 06.2020
Desk Receptionist
Andrews University - Accounting, Economics, Finance
01.2018 - 05.2019
BBA - Economics
University of Lethbridge
Bachelor's Degree - Accounting
Andrews University
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