Jennifer Acosta
Covina
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
26
26
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work History
Employee Financial Solutions
ADP
San Dimas
01.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Funds Control
ADP
San Dimas
11.2023 - Current
- Funds Verification for payrolls
- Respond to customer email inquiries
- Answer inbound calls
- Make outbound calls to clients regarding payroll issues
- Banking
- Customer service
- Handle multiple branches
- SAP
- Genesyes phone system
- ADP Run
- CEH
Office Manager /Customer Service
Beauty Concept Group/ Open Door Packaging
Chino
05.2018 - 09.2023
- Manage office of 12 employees
- Handle all customer issues
- Production planning
- 3PL
- Sage
- Scan force
- 5 day daily reports for production planning
- Schedule and attend production meetings w/buyers
- Handle large accounts
- Correct any issues on documents received by customers
- Pricing
- AP /AR
- Answer high volume inbound phone calls
- Meet with new accounts
- New Hire process
- EDD forms
- ADP/Payroll
- Schedule freight shipments
Director of Operations/Campus Manager
My Beauty Mark Makeup Academy
Fontana
10.2016 - 01.2018
- Responsibilities include managing all staff from all three campuses
- Work directly with CEO's
- Human Resources
- ADP/ Payroll
- Checking in students and taking payments
- Handling any staff and student issues
- Help with hiring office staff
- Payroll and handling staff commissions
- All data entry including answering phones and responding to emails
- Worked on any event projects such as graduation
- Coordinate photoshoots with instructors and for campus
Front office Manager/Customer Service
Danco Anodizing
Santa Ana - Ontario
06.2008 - 01.2014
- Responsibilities include administrative support to all senior level management, outstanding phone etiquette; greet clientele, monthly invoicing, very strong attention to detail and accuracy inputting data entry orders, tracking monthly open order reports, organized customer service department and answered phones for high volume customer calls and orders.
Artist/Customer Service
M.A.C Cosmetics
10.2002 - 02.2007
- Responsibilities include daily and monthly sales goals, daily make-up applications, product specialist as well as product knowledge, face chart specialist, and assist with weekly events and looks, open and close store / counter as well as cash register, data entry, making sure counter and product was professional at all times.
Data Entry/Customer Service
Nestle
Glendale
02.2000 - 10.2002
- Responsibilities include answering phone calls, data entry, and attention to customer's accounts for all billing issues.
Education
Associate of General Studies - Gender Studies
Azusa High School
Azusa, CA 09.1984 - 06.1998
Skills
- Customer Service & Client Relations
- Payroll Processing & Banking Operations
- ADP (RUN, Payroll, HRIS)
- SAP, Sage, QuickBooks, NetSuite
- High-Volume Call Center Support
- Funds Control & Wire Processing
- Accounts Payable / Receivable
- Office & Operations Management
- Production Planning & 3PL
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- CRM & ERP Systems
- Process Improvement & Documentation
Certification
Driver's License
Timeline
Employee Financial Solutions
ADP
01.2025 - Current
Funds Control
ADP
11.2023 - Current
Office Manager /Customer Service
Beauty Concept Group/ Open Door Packaging
05.2018 - 09.2023
Director of Operations/Campus Manager
My Beauty Mark Makeup Academy
10.2016 - 01.2018
Front office Manager/Customer Service
Danco Anodizing
06.2008 - 01.2014
Artist/Customer Service
M.A.C Cosmetics
10.2002 - 02.2007
Data Entry/Customer Service
Nestle
02.2000 - 10.2002
Associate of General Studies - Gender Studies
Azusa High School
09.1984 - 06.1998