Jennifer Abbott

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

• Achieved month end reports through effectively helping the book keeper with bank reconciliation.
• Achieved invoicing and collections by introducing QuickBooks for monthly tasks, payroll processing, tax preparation.
• Successfully trained new customer service representatives.
• Achieved training aids by completing check list templates with accuracy and efficiency.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

• Legal business writing
• Business course
• QuickBooks payroll
• ASSIT Suicide Intervention Training
• Non Violent Crisis Intervention