Jennifer Williams

Maintained and repaired slot machines for optimal performance and reliability.

• Diagnosed mechanical issues using specialized tools and equipment effectively.
• Performed preventive maintenance on slot machines, including cleaning and lubricating parts.
• Collaborated with team members to ensure proper machine setups and configurations.
• Trained new staff on operational procedures and equipment handling standards efficiently.
• Documented maintenance activities and service reports accurately for record-keeping purposes.
• Supported guests with machine operations and promptly addressed troubleshooting inquiries to enhance user experience.
• Maintained records of all work performed on slot machines according to departmental standards.
• Delivered friendly service to players and employees, fostering a welcoming atmosphere in the casino.
• Supported guest play needs by providing change and exchanging larger bills.
• Greeted casino patrons and offered to provide hotel information or directions.
• Investigated game play history logs to resolve player disputes and clarify discrepancies, ensuring fair play.
• Maintained cleanliness in work area to ensure safety and efficiency.

• Cleans and sanitizes rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas.
• Replenished bathroom supplies and utilized proper cleaning techniques for daily, weekly, and long-term tasks. Maintained all flooring through sweeping, mopping, waxing, and buffing.
• Removed and replaced trash liners. Washed trash receptacles and ashtrays. Kept chemicals in designated areas with proper labels. Maintained and sanitized restrooms. Cleaned and cared for all equipment. Arranged furniture and equipment.
• Cleans rugs, carpets, upholstered furniture, and draperies. Dusts furniture and equipment.Polishes metalwork. Washes walls, ceiling, and woodwork.
• Washes windows, door panels, and sills. Empties wastebaskets, and empties and cleans ashtrays. Transports trash and waste to disposal area.
• Responded to emergency accidents by assessing situations and initiating cleanup procedures. Notified management of maintenance needs and managed inventory of cleaning materials and equipment.

• Greeted customers and provided exceptional customer service.
• Helped customers find specific products, answered questions, and offered product advice.
• Processed transactions accurately at the cash register.
• Maintained up-to-date knowledge of store merchandise and policies.
• Restocked shelves and arranged merchandise displays effectively.
• Engaged with community members to promote store initiatives.
• Maintained cleanliness and organization of the sales floor.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Trained new team members in cash register operation, stock procedures, and customer services.