Jennie Sim
Vancouver,Canada
Summary
Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 5 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
7
7
years of professional experience
Work History
Sales & Inventory Manager
Hop and Vine Tap House
08.2018 - 11.2022
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Cook, Supervisor
Banana Pub
11.2016 - 03.2018
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Barista Shift Lead
Cafe Bene
03.2016 - 11.2016
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Server and Hostess
Qoo Qoo Sushi Buffet
09.2015 - 02.2016
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Associate of Arts - Convergence of Japanese Studies
Busan University of Foreign Studies (BUFS)
Busan, Korea02.2018
Bachelor of Arts - Hospitality And Tourism Management
Fairleigh Dickinson University
Vancouver, BC02.2022
Skills
1 Microsoft Office Word/PowerPoint/ Excel
2 Adobe Photoshop/InDesign/Illustrator
Goggle Doc, Slides, Drives
4 Wine Sommelier Certification (Korea, Private Academy)
5 Serving it Right
6 Food Safe Level 1
7 Class 5 Drive License
Timeline
Sales & Inventory Manager
Hop and Vine Tap House
08.2018 - 11.2022
Cook, Supervisor
Banana Pub
11.2016 - 03.2018
Barista Shift Lead
Cafe Bene
03.2016 - 11.2016
Server and Hostess
Qoo Qoo Sushi Buffet
09.2015 - 02.2016
Associate of Arts - Convergence of Japanese Studies
Busan University of Foreign Studies (BUFS)
Bachelor of Arts - Hospitality And Tourism Management
Fairleigh Dickinson University