Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennie Mott

St. Catharines,ON

Summary

Customer service professional that is an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A professional with over 20 years of experience, supervising & managing employees. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Superintendent of Planning, Control and Reporting

Canada Post
06.2018 - Current
  • Established successful procedures for day-to-day operations and long-term planning.
  • Managed operational processes to maximize quality, cost-controls and efficiency.
  • Maintained safety onsite and upheld all OSHA regulations by enforcing and maintaining policies and procedures.
  • Developed and maintained productive working relationships with internal and external stakeholders.
  • Worked with specialized teams to accomplish all objectives and achieve goals.
  • Analyzed reports to identify areas of improvement and implement corrective action.
  • Monitored budgets and expenditures to maintain fiscal responsibility.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Monitored job progress and performance of employees to complete projects prior to deadlines.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Provided feedback to workers on job performance and safety procedures.
  • Created and implemented plans to maximize efficiency of workers.
  • Developed and maintained positive relationships with clients and other stakeholders.

Seasonal Sale Attendent

La Vie En Rose Outlet
11.2023 - 01.2024
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Provided recommendations and advice for customers to explore and try different products.
  • Greeted customers and provided assistance with locating items in store to provide welcoming presence and enhance shopping experience.
  • Contributed to upsell and cross-sell promotions to increase revenue.
  • Supported store operations by maintaining clean and organized store atmosphere.

Customer Service Representative

STARSKY FINE Foods Inc
09.2017 - Current
  • Greeted customers entering store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and customer service desk.
  • Politely assisted customers in person and via telephone.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of cafe and customer service desk.
  • Directed calls to appropriate individuals and departments.

Dual Pit Manager

OLG Casino Brantford
3 1999 - 04.2018
  • Provides exceptional Customer Service.
  • Resolve customer complaints/ Conflict resolution.
  • Managed and Supervised up to 85 staff members.
  • Follow Compliance, ICM and other laws & Regulations pertaining to gaming and Fintrac Reporting.
  • Several years working within a unionized environment.
  • Liaison with various departments to achieve optimal customer service and to solve issues for our patrons and staff.
  • Schedule staff and coordinated department schedules to maximize coverage during peak hours.
  • Responded to customer requests with friendly, knowledgeable service and support and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Completed documentation each day and generated daily reports detailing activities.
  • Trained staff on operating procedures and identified individual development needs with appropriate training.
  • Provided accurate, specific and timely performance feedback for staff members.
  • Fostered an environment, which encourages continual process improvements.
  • Maintained up-to-date knowledge of policies, procedures and customer promotions.
  • Maintained a safe work environment.

Education

Office Administration

Fanshawe College
London, ON, Canada

Human Resources

Mohawk College
Hamilton

Skills

  • Customer service, strong client relations
  • Effective & creative problem solver, conflict resolution
  • Dependable and Hardworking
  • Time Management
  • Decision Making
  • Team Leadership
  • Scheduling Coordination
  • MS Office proficient
  • Hiring and Onboarding, Training
  • Cross-Functional Collaboration
  • Site Safety
  • Compliance
  • Managing Challenges
  • Relationship Building and Management

Certification

Disney's Approach to Leadership Excellence
Disney's Approach to Excellent Customer Service
Disney's Approach to Employee Engagement
Green Leadership Certificate
Smart Serve Certificate

Timeline

Seasonal Sale Attendent

La Vie En Rose Outlet
11.2023 - 01.2024

Superintendent of Planning, Control and Reporting

Canada Post
06.2018 - Current

Customer Service Representative

STARSKY FINE Foods Inc
09.2017 - Current

Dual Pit Manager

OLG Casino Brantford
3 1999 - 04.2018

Office Administration

Fanshawe College

Human Resources

Mohawk College

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