Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jennie Morales

San Jacinto

Summary

Dynamic Restaurant General Manager with a proven track record, excelling in operations management and cost control. Expert in inventory management and staff scheduling, fostering a motivated team while enhancing customer satisfaction. Known for resolving conflicts with empathy, driving loyalty, and maintaining high standards of food safety.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Taco Bell
03.2019 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.

Shift Leader

Taco Bell
01.2014 - 03.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Customer Service Representative

Life Touch Prestige Portraits
05.2008 - 04.2009
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

JCPenney
02.2005 - 06.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Moreno Valley High School
Moreno Valley, CA

Skills

  • Operations management
  • Inventory management
  • Food safety
  • Cost control
  • Staff scheduling
  • Budget planning

Certification

ServSafe

Timeline

Restaurant General Manager

Taco Bell
03.2019 - Current

Shift Leader

Taco Bell
01.2014 - 03.2019

Customer Service Representative

Life Touch Prestige Portraits
05.2008 - 04.2009

Cashier

JCPenney
02.2005 - 06.2008

High School Diploma -

Moreno Valley High School

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