Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Jennie Gillies

Jennie Gillies

Oromocto,Canada

Summary

Client Care Specialist with over six years of experience supporting customer satisfaction and operational efficiency. Skilled in teamwork, multi-tasking, and data recording, this professional contributes to creating effective client care strategies. Past supervisory experience at Little Caesars Pizza further highlights their leadership and organizational capabilities, enabling seamless collaboration within diverse teams.

Overview

9
9
years of professional experience

Work History

Care Support

Kindred Home Care-New Brunswick
11.2022 - Current
  • Handled over 50 calls daily while providing assistance to callers with a wide range of inquiries and issues through critical thinking and problem solving skills
  • Conducted check-in-calls with clients and caregivers to ensure smooth operation of service
  • Performed wellness checks when necessary and contacted hospital emergency room as required
  • Managed multiple employee absences each day, rescheduling client visits and keeping clients and their families informed of any staffing changes
  • Assisted clients and caregivers with scheduling adjustments, collaborating with staff to identify optimal solutions
  • Developed strong relationships with colleagues and clients, demonstrating effective communication and interpersonal skills and tasks as necessary to meet emerging needs

Client Care Representative

HGS Canada
11.2019 - Current
  • Use my knowledge within the company to train new employees
  • Understand and respond to customer's requests
  • Research and analyze individual's accounts in order to accurately assist
  • Provide friendly customer service and de-escalate those in need
  • Showing compassion and sympathy to those dealing with difficult experiences

Supervisor/Manager

Little Caesars
06.2016 - 05.2019
  • Experienced in opening and closing the store
  • Set up registers and did money drops
  • Food & Beverage orders
  • Made dough & pizzas
  • Provided Friendly Customers Service
  • Handled complaints to ensure each customer was more than satisfied

Education

High School Diploma -

Leo Hayes High School
New Brunswick
01-2015

Skills

  • Microsoft office trained
  • Records Management
  • Professional Under Pressure
  • Patient
  • Customer support
  • Confidentiality
  • Upbeat and positive personality
  • Account Analysis
  • Scheduling (three years)
  • Computer skills
  • Communication skills
  • Empathetic
  • Team-Oriented
  • Account Reconciliation
  • Data entry
  • Problem Resolution
  • Salesforce
  • Employee training

Languages

English - Fluent, French - Beginner

Accomplishments

  • Top ranking call center stats.

Timeline

Care Support

Kindred Home Care-New Brunswick
11.2022 - Current

Client Care Representative

HGS Canada
11.2019 - Current

Supervisor/Manager

Little Caesars
06.2016 - 05.2019

High School Diploma -

Leo Hayes High School

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Jennie Gillies