Jennie Despatie
Arnprior,Ottawa
Summary
Versatile and results-driven professional with a robust background in healthcare and customer service, notably at Royal Gardens Retirement Home. Excelled in clinical judgment and geriatric care, enhancing patient satisfaction. Demonstrated exceptional time management and dependability across diverse roles, significantly improving operational efficiency. Takes pride in work and handles responsibility with care.
Overview
20
20
years of professional experience
Work History
Pharmacy Assistant
Walmart
12.2023 - 07.2024
- Applied pharmacy point-of-sale systems to handle transactions and ensure accurate billing.
- Demonstrated proficiency in compounding medications, following specific formulas and safety protocols.
- Operated pharmacy management software to efficiently process prescriptions and maintain patient records.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Warehouse Order Picker
Global Ressources Humaines
09.2022 - 12.2022
- Utilized ERP systems to monitor inventory trends, optimizing stock replenishment cycles.
- Developed quality assurance protocols to reduce defect rates and enhance product standards.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
House Cleaner
Gloria Ledoux
01.2021 - 04.2022
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Charge Nurse
Royal Gardens Retirement Home
02.2019 - 03.2021
- Facilitated patient admissions and discharges, streamlining processes to enhance patient flow and satisfaction.
- Developed care plans tailored to individual patient needs, promoting optimal recovery and health outcomes.
- Assessed patient conditions regularly, identifying changes in health status to initiate prompt care adjustments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Supervised and managed daily scheduling, tasking, and administration.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
Lead Farm Hand
Ferme Reveuse
10.2018 - 12.2019
- Organized supply chain logistics, coordinating deliveries of essential materials such as feed, seeds, and equipment parts to maintain smooth operations.
- Maintained detailed records concerning planting schedules, harvest yields, and expenses to facilitate data-driven improvements in future farming strategies.
- Implemented sustainable farming methods, reducing environmental impact while maintaining high-quality produce standards.
- Ensured compliance with local regulations governing pesticide usage, water conservation practices, and waste disposal procedures on the farm property.
- Safeguarded livestock health through regular monitoring, vaccinations, and timely medical interventions when necessary.
Nursing Staff Member
ParaMed Home Health Care
01.2017 - 02.2019
- Provided emotional support to patients and families, addressing concerns and offering reassurance during stressful times.
- Applied wound care techniques, including dressing changes and infection prevention protocols, to promote patient healing.
- Educated patients on post-discharge care, including medication management and follow-up appointments, promoting recovery and independence.
- Utilized infusion pumps to administer medications and fluids, maintaining precise control over delivery rates.
- Enhanced patient safety by diligently monitoring vital signs, administering medications, and documenting changes in condition.
- Contributed to a positive work environment through active participation in staff meetings, trainings, and mentoring new nurses.
Auto Body Mechanic
CSN Collison
04.2016 - 04.2017
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Utilized advanced diagnostic equipment to identify issues quickly and accurately, saving time in the repair process.
- Established strong relationships with suppliers resulting in quicker delivery times on parts orders, reducing wait times for customers.
- Enhanced vehicle appearance by performing paint jobs, dent repairs, and part replacements.
- Replaced and repaired vehicle parts according to work order instructions.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Reassembled and replaced parts to complete body repairs.
PSW
VHA Home HealthCare
01.2015 - 01.2017
- Supported patients in maintaining mobility and physical activities, preventing complications from immobility.
- Implemented infection control protocols, ensuring a clean and safe environment for patients and staff.
- Monitored and recorded vital signs regularly, identifying and reporting any abnormalities to nursing staff.
- Operated patient lift devices to safely transfer patients between beds, wheelchairs, and other locations.
- Administered prescribed medications using automated medication dispensing systems, ensuring accuracy.
Server
Lavois Restaurant
06.2004 - 06.2007
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Nursing
Herzing College
Ottawa, ONSkills
- Basic life support
- Vital signs monitoring
- Clinical judgment
- Geriatric care
- Dependable and hardworking
- Time management
- Heavy lifting
- Auto body repair
- Cleaning and sanitizing
- Customer service
- Shipment preparation
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Pharmacy Assistant
Walmart
12.2023 - 07.2024
Warehouse Order Picker
Global Ressources Humaines
09.2022 - 12.2022
House Cleaner
Gloria Ledoux
01.2021 - 04.2022
Charge Nurse
Royal Gardens Retirement Home
02.2019 - 03.2021
Lead Farm Hand
Ferme Reveuse
10.2018 - 12.2019
Nursing Staff Member
ParaMed Home Health Care
01.2017 - 02.2019
Auto Body Mechanic
CSN Collison
04.2016 - 04.2017
PSW
VHA Home HealthCare
01.2015 - 01.2017
Server
Lavois Restaurant
06.2004 - 06.2007
Nursing
Herzing College
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