Jennice Brown
Antioch
Summary
Efficient Customer Contact Representative works closely with supervisors and customers to ensure customer satisfaction and excellent services. Dedicated to thorough customer education and keeping detailed records of phone calls.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Customer Contact Representative lll
Bay Alarm Company
Concord
02.2021 - 01.2026
- Managed customer inquiries through phone and email communication.
- Provided accurate product information to enhance customer satisfaction.
- Resolved service issues by collaborating with technical support teams.
- Collaborated with team members to enhance customer service experience.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Assisted customers with inquiries and resolved issues efficiently.
- Trained new staff on company policies and effective communication techniques.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Health Net
Sacramento
10.2018 - 01.2021
- Assisted patients with inquiries regarding billing and insurance claims.
- Coordinated appointment scheduling for healthcare providers and patients.
- Resolved patient complaints by providing timely solutions and support.
- Educated patients on healthcare services and available resources.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Adhered to HIPAA regulations when handling confidential patient information.
- Managed patient records using electronic health record systems.
- Collected payments from patients and entered them into the billing system accurately.
Education
La Paloma High School
Brentwood, CASkills
- Customer relationship management
- Customer support software
- Issue resolution
- Product knowledge
- HIPAA compliance
- Claims processing
- Call center experience
- Patient education
- Insurance verification
- Communication skills
- Time management
- Active listening
- Stress management
- CRM software
- Email management
- Account management
- Multi-line phone systems
Timeline
Customer Contact Representative lll
Bay Alarm Company
02.2021 - 01.2026
Customer Service Representative
Health Net
10.2018 - 01.2021
La Paloma High School