JENNICE BROWN
Antioch
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative III
Bay Alarm Company
Concord
11.2022 - 06.2025
- Assisted customers with inquiries regarding security systems and services.
- Handled customer complaints and resolved issues efficiently and professionally.
- Processed service requests and scheduled technician appointments promptly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Analyzed customer feedback to identify trends and improve service strategies.
- Trained staff on effective customer interaction techniques and retention practices.
- Maintained detailed records of customer interactions in the database system.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Specialist
Health Net
11.2020 - 08.2022
- Provided exemplary customer service to patients and healthcare professionals in a fast-paced and dynamic environment.
- Managed a high volume of incoming calls, emails, and inquiries with efficiency and professionalism.
- Demonstrated advanced knowledge of healthcare terminology, insurance policies, and medical procedures to accurately assist customers.
- Utilized electronic health record (EHR) systems and medical billing software to access patient information, process payments, and update records.
- Collaborated with healthcare providers and insurance companies to resolve billing discrepancies and facilitate claims processing.
- Acted as a liaison between patients and healthcare providers, ensuring clear and effective communication of treatment plans and appointment scheduling.
- Maintained confidentiality and adhered to HIPAA regulations in all interactions and data management processes.
Security Guard
Allied Universal Security Services
07.2018 - 08.2020
- Conducted routine patrols and inspections of designated areas to ensure the safety and security of premises.
- Monitored surveillance cameras and alarm systems, promptly responding to any signs of unauthorized activity or security breaches.
- Completed thorough incident reports documenting any security incidents, disturbances, or violations of company policies.
- Utilized security software systems, such as access control systems and incident reporting software, to maintain accurate records and track security-related activities.
- Collaborated with law enforcement agencies and emergency response teams to coordinate responses to security threats or emergencies.
Education
High School Diploma -
La Paloma High School
Brentwood, CA 08.2014 - 06/2018
Skills
- Zendesk
- Salesforce
- Knowledge Base Software
- Workflow Optimization
- Java Script
- Customer relationship management
- Medical Terminology
- Fast typing 60 wpm
- Quality Assurance
- POS Systems
- Project Management
- Clerical Support
- Account Management
- Vendor Relations
- Microsoft Excel/Office
- Netforum
- Fraud Detection/Prevention
- Search Engine Optimization(SEO)
- Helpdesk Software
- Data Analysis Tools
- Remote Desktop Software
- Subrogation
- Customer Relationship Management
- CRM software utilization
Timeline
Customer Service Representative III
Bay Alarm Company
11.2022 - 06.2025
Customer Service Specialist
Health Net
11.2020 - 08.2022
Security Guard
Allied Universal Security Services
07.2018 - 08.2020
High School Diploma -
La Paloma High School
08.2014 - 06/2018