Jennica Bridges
Hesperia
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness, and happiness.
Dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.
Reliable food service worker bringing several years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures.
Enthusiastic food service worker familiar preparing food ingredients and preparing dishes according to recipes. Conscientious and self-directed professional successful at working quickly in independent capacities. Knowledgeable about front of house and back of house protocols with training in cuisine.
Overview
18
18
years of professional experience
2003
2003
years of post-secondary education
Work History
Direct Support Professional
VIP
San Bernardino
04.2025 - 11.2025
- Assisted individuals with daily living activities, promoting independence and enhancing overall quality of life.
- Developed and maintained supportive relationships, ensuring effective communication and trust with individuals served.
- Implemented behavioral support plans, fostering positive interactions and encouraging personal growth in clients.
- Monitored and documented client progress, contributing to tailored care plans and improving service delivery.
- Coordinated recreational activities, facilitating social engagement and skill development among participants.
- Collaborated with multidisciplinary teams to address client needs, ensuring comprehensive support and service continuity.
- Conducted safety checks within the environment, ensuring compliance with health standards and client safety protocols.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Tracked and reported clients' progress based on observations and conversations.
- Facilitated social interactions between participants and their peers in the community.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Assisted clients with maintaining good personal hygiene.
- Built strong and trusting rapport with clients and loved ones.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Medical Office Assistant
Dr. Karnani
Apple Valley
11.2024 - 02.2025
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted with referrals and prepared medical records for patients.
- Greeted patients and visitors in a professional and friendly manner.
- Managed medical records using an electronic health record system.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Verified insurance coverage for each patient visit.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Processed referrals for specialist visits or diagnostic tests.
- Prepared patient charts prior to each appointment.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
- Maintained a clean work environment by adhering to infection control protocols.
- Submitted diagnosis and procedure codes for insurance companies.
Shift Manager
Del Taco Inc.
Hesperia
01.2019 - 01.2024
- Supervised daily operations, ensuring compliance with health and safety standards to maintain a clean environment.
- Managed team schedules and delegated tasks to optimize workflow and enhance service efficiency.
- Trained new staff members on operational procedures, fostering a collaborative and productive work atmosphere.
- Conducted inventory checks and managed stock levels, ensuring timely replenishment of supplies for uninterrupted service.
- Resolved customer inquiries and complaints promptly, contributing to a positive dining experience and repeat business.
- Implemented staff performance feedback mechanisms, improving team engagement and operational accountability.
- Assisted in developing promotional materials and strategies, enhancing customer engagement and brand visibility.
- Monitored food preparation processes to ensure adherence to quality standards and minimize waste.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Taught staff upselling techniques to meet revenue targets.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Ensured compliance with food safety regulations and quality standards.
- Maintained cleanliness and organization of work area.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used Point of Sale register system to complete transactions.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Managed daily operations, client relations and IT.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Processed credit card payments and counted back change and currency with accuracy rate.
Assistant Manager
KFC
Barstow
01.2008 - 01.2015
- Streamlined daily operations by optimizing team workflows, resulting in improved efficiency and enhanced service delivery.
- Mentored junior staff on operational best practices, fostering a collaborative environment that increased team performance.
- Implemented inventory management systems to reduce waste, contributing to cost savings and better resource allocation.
- Led training initiatives for new employees, ensuring adherence to company standards and enhancing overall staff competency.
- Developed staff schedules to ensure adequate coverage during peak hours, improving customer satisfaction and service speed.
- Analyzed customer feedback to identify service improvement areas, driving changes that enhanced the overall dining experience.
- Collaborated with management to establish sales targets, aligning team efforts with strategic goals for revenue growth.
- Maintained compliance with health and safety regulations, ensuring a safe environment for both employees and customers.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented quality control measures to uphold company standards.
Education
Medical Office Administration - Medical Office
San Joaquin Valley College
Hesperia, CA 04.2024 - 01.2025
Excelsior
Victorville, CASkills
- Client support
- Behavioral support plans
- Progress monitoring
- EHR systems
- HIPAA compliance
- Medication administration
- Team collaboration
- Daily living activities
- Patient communication
- Skill development
- Data entry
- Appointment scheduling
- Medical record management
- Customer service
- Nutrition
- First aid and CPR
- Behavioral support
- Compassionate client care
- Goal setting
- Community integration
- Report writing
- Progress documentation
- Active listening
- Adaptive equipment use
- Hygiene assistance
- Medical records management
- Life skills training
- Positive reinforcement
- Care plan management
- Verbal and written communication
- Empathy and patience
- Social skills development
- Transportation assistance
- Record keeping
- EMR / EHR
- Client documentation
- Problem-solving
- Wellness and nutrition knowledge
- Case documentation
- Individualized support planning
- De-escalation techniques
- Medical office administration
- Mobility assistance
- Self-care promotion
- Compassionate caregiving
- First aid and safety
Timeline
Direct Support Professional
VIP
04.2025 - 11.2025
Medical Office Assistant
Dr. Karnani
11.2024 - 02.2025
Medical Office Administration - Medical Office
San Joaquin Valley College
04.2024 - 01.2025
Shift Manager
Del Taco Inc.
01.2019 - 01.2024
Assistant Manager
KFC
01.2008 - 01.2015
Excelsior