Jenni Vo
Anaheim
Summary
Experienced with patient interactions, appointment scheduling, and record management in optometry setting. Uses effective communication to ensure patient satisfaction and streamline office processes. Knowledge of administrative duties essential for smooth daily operations.
Overview
4
4
years of professional experience
Work History
Front Desk
Euclid Optometry
04.2024 - Current
- Streamlined office operations for optimal efficiency by organizing patient records and files.
- Provided exceptional customer service, addressing patient inquiries in person and via phone calls.
- Contributed to increased patient retention through effective follow-up calls and reminders for scheduled appointments.
- Maintained inventory levels for contact lenses, eyewear accessories, and office supplies, placing orders as necessary to prevent stockouts.
- Improved communication between patients and optometrists with diligent message relay and appointment confirmation.
Stylist
Club Monaco
11.2023 - 03.2024
- Manage a number of clients in the fitting room while adhering to all rules and regulations
- Keep appearance professional and adhere to the specified image and dress codes
- Make sure that customers have an easy time with the visual presentation and general store upkeep
- Aid in the implementation of the company's established visual standards and brand integrity
- Engage in active participation in all merchandising activities, such as product transfers, folding, floor changes, daily stock maintenance and ordering, and stock receiving and processing
Key Holder, Brand Ambassador
Lovepop
10.2022 - 11.2023
- Welcome customers and give them experiences that encourage them to keep coming back
- Offered hands-on assistance to customers, assessed needs, and maintained current consumer preferences knowledge.
- Developed recap reports to communicate competition trends, product introductions, and new promotions.
- Showed an understanding of customers' personal styles and preferences when offering product advice.
- Meet and exceed overall daily sales goals
Sale Associate
LensCrafters
01.2022 - 08.2022
- Utilizing both existing and new customer relationships.
- Actively supports a positive work environment in the store by fostering solid and professional connections with coworkers, management, and medical professionals.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Takes pride in the appearance of the store and makes an effort to maintain the displays and merchandise tidy, appealing, and organized.
Optician
Allcare Optometry
10.2020 - 11.2021
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained a safe, clean, and organized environment to increase patient comfort.
- Confirmed quality control standards were met for all eye wear and contact lenses.
- Provide information, services, and assistance when possible
Education
Bachelor of Science - Biochemistry
California State University, Fullerton
Fullerton, CA05-2026
Associate of Science - Chemistry
Chaffey College
Rancho Cucamonga, CA05-2022
Skills
- Seven years of customer service experiences
- Confident, articulate, and professional speaking abilities (and experience)
- Combine patience, determination, and persistence to troubleshoot client issues
- Enjoy working as a team member as well as independently
- Possess a strong commitment to team dynamics, with the capacity to share knowledge and, when necessary, follow leadership instructions
- Computer Applications: Word, Excel, Google Docs, Google Slides, PowerPoint
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Front Desk
Euclid Optometry
04.2024 - Current
Stylist
Club Monaco
11.2023 - 03.2024
Key Holder, Brand Ambassador
Lovepop
10.2022 - 11.2023
Sale Associate
LensCrafters
01.2022 - 08.2022
Optician
Allcare Optometry
10.2020 - 11.2021
Bachelor of Science - Biochemistry
California State University, Fullerton
Associate of Science - Chemistry
Chaffey College
Similar Profiles
Jennifer AndersonJennifer Anderson
Group HR Manager / Senior Manager at Miller Optometry Halifax / Ocean Optometry Inc.Group HR Manager / Senior Manager at Miller Optometry Halifax / Ocean Optometry Inc.
Jennifer AmbrosioJennifer Ambrosio
Optometric Technician/Dispensing Optician at Northwest Optometry Associate/Fig Garden OptometryOptometric Technician/Dispensing Optician at Northwest Optometry Associate/Fig Garden Optometry
Sara WachowiczSara Wachowicz
Veterinary Assistant at Euclid Veterinary ClinicVeterinary Assistant at Euclid Veterinary Clinic
Crystal Y. PerezCrystal Y. Perez
Registered Nurse at PICU, Children’s Hospital of Orange CountyRegistered Nurse at PICU, Children’s Hospital of Orange County
Taylor Johnson-WilliamsTaylor Johnson-Williams
Well-Being Coordinator at Disney Parks, Experiences and Consumer ProductsWell-Being Coordinator at Disney Parks, Experiences and Consumer Products