Jenni Smith
Waterford,ON
Summary
Dynamic and results-oriented professional with demonstrated expertise in problem-solving and exceptional customer service, leading to increased loyalty and streamlined operations. Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
13
13
years of professional experience
Work History
Sales Associate
Nufloors Simcoe
03.2022 - Current
- Organize sample racks and product to maintain store visual appeal, engage customers, and promote specific product.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Put together inspiration boards using samples of different flooring and window treatments
- Do up detailed estimates once measure apt has been done and choices of flooring have been made by clients
- Answered customer questions about sizing, accessories, and product care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Parts Associate
Premier Equipment Ltd. - John Deere
07.2017 - 03.2022
- Maintained clean and neat parts counter and sales floor.
- Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
- Conducted regular inventory audits, maintaining accurate records and minimizing discrepancies between physical stock levels and database entries.
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
- Researched large and small equipment and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales
- Adhered to company guidelines for performance and compliance.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Established positive relationships with vendors, negotiating favorable pricing agreements for bulk orders.
- Resolved customer complaints professionally, resulting in increased loyalty among previously dissatisfied clients.
- Assisted customers with identifying correct parts for their vehicles, utilizing product knowledge and catalog resources.
- Collaborated with service technicians to ensure accurate diagnosis of vehicle problems and proper parts ordering.
- Developed expertise in various automotive systems, becoming a trusted resource for colleagues seeking advice on specific parts or repairs.
- Identified opportunities to improve supply chain efficiency, minimizing backorders and ensuring timely delivery of parts.
- Implemented preventative maintenance strategies within the warehouse environment, reducing the occurrence of equipment breakdowns leading to downtime.
- Maintained a clean, organized workspace to enhance productivity and facilitate easy access to required parts.
- Supported team members during peak hours, working efficiently to reduce wait times and maintain exceptional customer service standards.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
General Laborer in Production Control Department
Toyotetsu Canada
05.2012 - 07.2017
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Notified supervisors of defective equipment or material.
- Completed tasks efficiently for timely project completion within set deadlines.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Performed quality checks on products and materials to identify any defects.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
Education
High School Diploma -
Waterford District High School
Waterford, Ont06-2003
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
Accomplishments
- Michelle Farmers Dance Studio, Oshweken, 1988 to 1995
- Dancesations Dance Studio, Ancaster, 1995 to 20021
- Left Side- Power for Brant Tornadoes (Ontario Volleyball Association), 1999 to 2003
- Head Coach for 16U girls, 2004-2005
- Head Coach for 18U girls, 2005-2006 with a gold medal win at Provincials in Tier 3
- Head Coach for Norfolk Chaos, 16U girls, 2022-2023, with a Gold Medal finish at Canadian Nationals in Calgary, Alberta
- Coach for Jr. & Sr. Spikes Development Program ran through Brant Tornadoes OVA Club, 2024-2025 season
Languages
English
Professional Working
Timeline
Sales Associate
Nufloors Simcoe
03.2022 - Current
Parts Associate
Premier Equipment Ltd. - John Deere
07.2017 - 03.2022
General Laborer in Production Control Department
Toyotetsu Canada
05.2012 - 07.2017
High School Diploma -
Waterford District High School
Similar Profiles
David FullerDavid Fuller
Tile Setter at NufloorsTile Setter at Nufloors
Terri-Lynne SchmidtTerri-Lynne Schmidt
Office Assistant / Receptionist at NuFloors FernieOffice Assistant / Receptionist at NuFloors Fernie
Toby ReichertToby Reichert
Flooring Installer at Nufloors/SubcontractorFlooring Installer at Nufloors/Subcontractor