Jenni McEwen
Abbotsford,BC
Summary
Fifteen years experience of working with clients in a dental hygiene setting, I’ve been able to develop deeply rewarding relationships with my clients. Spending time with each client, being an attentive listener and having authentic conversations has led to greater client centered care and patient outcomes. I’m passionate about providing compassionate care and building relationships. Through both dental hygiene and customer service experience, scheduling and organization has been a developed skill.
Overview
17
17
years of professional experience
Work History
Registered Dental Hygienist
Private Dental Clinic, Dr. Aghdasi (DMD)
09.2015 - Current
- Assessed clients to ensure accurate diagnosis and effective treatment strategies.
- Delivered empathetic, client-focused care.
- Built solid relationships through attentive and compassionate interactions.
- Managed patient records with accuracy, maintaining confidentiality and compliance with current guidelines
Customer Service Representative
City of Abbotsford Parks and Recreation
07.2008 - 04.2024
- Developed client rapport through active listening, empathy and professionalism
- Handled incoming and outgoing phone calls to relay relevant information on Parks and Recreation programming, and events
- Assisted customers in registering and paying for Parks and Recreation programs
- Participated in training programs to enhance product knowledge and customer service
- Monitored cash drawers in multiple checkout stations and handled cash transactions
- Collaborated with team members to offer consistent customer service
Education
Diploma Of Dental Hygiene - Science And Dental Hygiene
University of The Fraser Valley
Abbotsford, BC06.2009
Skills
- Relationship building
- Conflict resolution
- Scheduling
- Documentation
- Building rapport
- Customer service
- Active listening
- Critical thinking
Timeline
Registered Dental Hygienist
Private Dental Clinic, Dr. Aghdasi (DMD)
09.2015 - Current
Customer Service Representative
City of Abbotsford Parks and Recreation
07.2008 - 04.2024
Diploma Of Dental Hygiene - Science And Dental Hygiene
University of The Fraser Valley
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