Jenni Lavoie
Whitecourt,AB
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Receptionist
Whitecourt Optometry Clinic
06.2024 - 11.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Receptionist
Hinton Optometry Clinic
08.2014 - 05.2024
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
Associate/Assistant Manager
Sears Hinton
- Conducted regular inventory audits to ensure accuracy of stock levels.
- Provided customer service support to customers by responding to inquiries promptly.
- Analyzed sales data to identify trends and forecast future sales volumes.
- Resolved customer complaints effectively using conflict resolution techniques.
- Organized promotional events such as product launches or special offers to increase sales revenue.
- Managed the day-to-day activities of the store ensuring that it runs smoothly at all times.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Education
Some College (No Degree) -
Yellowhead Region Educational Consortium
Canadian Certified Optometric Assistant (CCOA) -
Canadian Association of Optometrists
04-2016
Skills
- File Management
- Scheduling
- Data Entry
- Mail distribution
- Multi-line telephone skills
- Organization skills
- Time Management
- Office equipment operations
- Positive and professional
- Scheduling appointments
- Document Management
- Verbal and written communication
- Information Protection
- Multitasking and prioritization
Certification
- CPR/First Aid 2016 to Present
References
- Dr Monika Braun Hinton Optometry Clinic/FYI 780-865-3915
- Dr Jennifer Langfield Hinton Optometry Clinic/FYI 780-865-3915
Timeline
Receptionist
Whitecourt Optometry Clinic
06.2024 - 11.2024
Receptionist
Hinton Optometry Clinic
08.2014 - 05.2024
Canadian Certified Optometric Assistant (CCOA) -
Canadian Association of Optometrists
- CPR/First Aid 2016 to Present
Associate/Assistant Manager
Sears Hinton
Some College (No Degree) -
Yellowhead Region Educational Consortium
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