Jennelyn Pascual
170 Primrose Gardens, NW Edmonton,AB
Summary
Accomplished Sales Representative with solid sales history and in-depth retail experience. Diligent and professional with expertise in conducting market analysis and recognizing trends within territories. Dedicated and hardworking Store Coordinator successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations. Highly adaptable team leader with excellent background of quick and effective performance.
Overview
18
18
years of professional experience
Work History
Full Time Assossiate
TJX Companies
11.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Store Coordinator
TJX Canada
09.2022 - 11.2023
- Assisted with the daily operations of store by ensuring that all staff members followed company policies and procedures.
- Provided customer service support by answering questions, resolving issues, and helping customers find desired items.
- Developed training materials for new employees on store policies and procedures.
- Implemented strategies to reduce shrinkage through effective loss prevention techniques.
- Managed cash registers, reconciled tills at end of day, and prepared bank deposits.
- Resolved conflicts between customers or staff members as needed.
- Performed daily opening and closing duties including setting up cash register stations, restocking shelves, cleaning work area.
Front Store Supervisor
Shoppers Drugmart
10.2014 - 08.2023
- Provided customer service and advice to customers in the store.
- Organized, monitored and managed staff to ensure efficient operations in the store.
- Ensured compliance with company policies and procedures.
- Performed daily opening and closing duties of the store.
- Handled customer inquiries, complaints, returns, refunds and exchanges.
- Assisted in training new staff members on their roles and responsibilities.
Cook's Assistant
1759682 ALBERTA LTD.
07.2021 - 03.2022
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
Store Supervisor
Subway
04.2014 - 12.2020
- Conducted inventory analysis to determine optimal stock levels.
- Answered product questions and assisted customers in selection and checkout.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Tour Guide
Manila Oceanis Philippine INC
06.2011 - 02.2013
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to [Number] people on tours of [Facility].
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Restaurant Hostess
MMC Catering Services Lenotre Paris Fine Dinning Restaurant
05.2010 - 05.2011
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
Retail Sales Associate
GUESS
08.2008 - 08.2009
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Retail Sales Associate
Nike/United Colors Of Beneton/Gas Apparel
01.2007 - 07.2008
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Education
Diploma - Registered Massage Therapy
Alberta Business And Health Institute
Red Deer, AB06.2026
Diploma - Education Assistant
East West College Of Business And Technology
Edmonton, AB09.2023
Bachelor of Science - Tourism
Holy Angel University
Philippines04.2008
High School Diploma -
Don Jesus Gonzales High School
Philippines04.2004
Diploma - Registered Massage Therapy
Alberta Business And Health Institute
Red Deer, AB06.2026
Skills
- Customer Service Management
- Employee Training
- Promotional Planning
- Store Merchandising
- Retail Inventory Management
- Team Development
- POS Systems
- Team Building and Leadership
- Work Planning and Prioritization
- Replenishment and Recovery
- Retail Merchandise Quality Standards
- Accurate Cash Handling
- Sales Expertise
- Customer Service
- Friendly and Positive
Additional Information
References
Mr. Allen Stayzer and Mrs. Wendy Stayzer
Subway Owners: 104-141 Century Crossing Spruce Grove AB
587-286-2222
Erlyn Cajucom
Department Coordinator Tjx Canada
7809027492
Languages
English
Full Professional
Timeline
Full Time Assossiate
TJX Companies
11.2023 - Current
Store Coordinator
TJX Canada
09.2022 - 11.2023
Cook's Assistant
1759682 ALBERTA LTD.
07.2021 - 03.2022
Front Store Supervisor
Shoppers Drugmart
10.2014 - 08.2023
Store Supervisor
Subway
04.2014 - 12.2020
Tour Guide
Manila Oceanis Philippine INC
06.2011 - 02.2013
Restaurant Hostess
MMC Catering Services Lenotre Paris Fine Dinning Restaurant
05.2010 - 05.2011
Retail Sales Associate
GUESS
08.2008 - 08.2009
Retail Sales Associate
Nike/United Colors Of Beneton/Gas Apparel
01.2007 - 07.2008
Diploma - Registered Massage Therapy
Alberta Business And Health Institute
Diploma - Education Assistant
East West College Of Business And Technology
Bachelor of Science - Tourism
Holy Angel University
High School Diploma -
Don Jesus Gonzales High School
Diploma - Registered Massage Therapy
Alberta Business And Health Institute
Similar Profiles
Maria FedericoMaria Federico
Merchandise Assistant at The TJX Companies, Inc.Merchandise Assistant at The TJX Companies, Inc.
Connor JohnstonConnor Johnston
Power BI & Automation Engineer at The TJX Companies, Inc.Power BI & Automation Engineer at The TJX Companies, Inc.
Keegan JacksonKeegan Jackson
Key Carrier at TJX Companies, MarshallsKey Carrier at TJX Companies, Marshalls
Rebecca HernandezRebecca Hernandez
Sales Associate at TJX CompaniesSales Associate at TJX Companies
Rodney Oman GhanneyRodney Oman Ghanney
Administrative Assistant & Medical Billing Clerk at Alberta ENT ConsultantsAdministrative Assistant & Medical Billing Clerk at Alberta ENT Consultants