Summary
Overview
Work History
Education
Skills
Timeline
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JENNELYN BALONYK

Burnaby,BC

Summary

To obtain a position that will promote growth, stability and opportunity for advancement. Experienced Registration/Booking Clerk with ability to manage multiple tasks concurrently with patience and efficiency. Professional yet approachable personality and effective communicator with both internal and external customers. Detail-oriented and dedicated team-player. Possess exceptional organizational and communication skills. 8 years experience of working in a health care environment.

Overview

16
16
years of professional experience

Work History

Unit Coordinator

Vancouver Community Dialysis
03.2018 - Current
  • Provide administrative support to ensure day-to-day operations of HD programs are seamless and efficient.
  • Increased patient satisfaction through exceptional customer service skills when addressing inquiries or concerns from patients and their families.
  • Improved patient care by efficiently managing and organizing medical records, appointments, and admissions.
  • Assisted nursing staff with patient care duties, ensuring efficient workflow within the health unit.
  • Supported timely discharge processes for patients by coordinating necessary paperwork and follow-up procedures.
  • Promoted a positive work environment through effective teamwork and collaboration among colleagues within the health unit setting.
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.

Registration Clerk

Lions Gate Hospital
02.2017 - 03.2018
  • Interviews patients, relatives and/or family to obtain registration information, such as relevant personal and demographic information and responsibility for payment, and registers patient in the computerized admission/discharge/transfer system
  • Processes pre-admissions
  • Completes and prints registration forms related to the documentation of patients and forwards this information to appropriate departments
  • Obtains signatures as appropriate
  • Prepares and applies identity bands to patients
  • Accesses HealthNet as required to determine the patient's healthcare number (PHN) or assigns a new PHN if required
  • Searches other databases as required
  • Receives payments for non-resident and self-pay charges and medical/surgical supplies; issues receipts; explains hospital policy regarding deposits and room differentials
  • Identifies available bed booking options by reviewing patient information, reviewing and maintaining list of available beds and comparing patient information to available beds
  • Performed related admitting clerical duties such as booking outpatient appointments as required, answering phones, giving directions, photocopying and distributing various documents
  • Performed other related duties as assigned.

Booking Clerk

BC Women's Hospital
11.2016 - 03.2018
  • Performed variety of clerical and patient related activities including scheduling, booking of patient appointments and processing of referrals
  • Gathering additional/missing information, performing data entry, and receiving and processing related paperwork
  • Schedules new referrals based on established criteria and works with physicians, clinic nurses and other allied health professionals to appropriately schedule referrals based on clinical indicators
  • Performing reception, admitting and patient registration duties, and maintaining database, records and other patient information
  • Answering phone and responds to routine messages or forward callers to appropriate personnel
  • Provides clerical functions such as faxing, photocopying, and types material-utilizing various computerized word processing and spreadsheet software programs
  • Assembles and maintains client charts by utilizing appropriate forms and layout in accordance with established procedures and filing documentation
  • Telephones physician's offices or hospitals to request client information/documentation to ensure accuracy of records and charts.

Medical Office Assistant

Metrotown Medical Clinic
11.2008 - 11.2016
  • Organized and proficient in scheduling and confirming patients' appointments using med access EMR
  • Responsible for prioritization of patient flow through clinical process
  • Scanned and retrieved documents into EMR using med access
  • Knowledgeable in giving necessary and appropriate referral information to patients such as appointments to specialists' offices, labs and hospital
  • Skilled in performing simple diagnostic test, such as pregnancy and urine tests
  • Completed third party insurance and WCB forms
  • Prepared Medico-Legal reports
  • Proven record of managing office, medical inventory, and ordering supplies
  • High commitment to serving patients over the years.

Education

Diploma - Health Unit Clerk

Sprott Shaw College
Vancouver, BC

Diploma - Medical Office Assistant

Academy of Learning
Langley, BC

High School Diploma -

Winnipeg School Division - Sisler High School
Winnipeg, MB

Skills

  • Excellent listening, critical thinking, organizational, and time management skills
  • Skilled in verbal and written communication and organizing work
  • Excellent computer skills with 65 wpm typing speed
  • Extensive knowledge of medical terminology
  • Highly developed communication and interpersonal skills
  • Ability to handle high stress situations in a professional and compassionate manner
  • Ability to pay close attention to detail and maintain a high level of accuracy

Timeline

Unit Coordinator

Vancouver Community Dialysis
03.2018 - Current

Registration Clerk

Lions Gate Hospital
02.2017 - 03.2018

Booking Clerk

BC Women's Hospital
11.2016 - 03.2018

Medical Office Assistant

Metrotown Medical Clinic
11.2008 - 11.2016

Diploma - Health Unit Clerk

Sprott Shaw College

Diploma - Medical Office Assistant

Academy of Learning

High School Diploma -

Winnipeg School Division - Sisler High School

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JENNELYN BALONYK