JENNELYN BALONYK
Burnaby,BC
Summary
To obtain a position that will promote growth, stability and opportunity for advancement. Experienced Registration/Booking Clerk with ability to manage multiple tasks concurrently with patience and efficiency. Professional yet approachable personality and effective communicator with both internal and external customers. Detail-oriented and dedicated team-player. Possess exceptional organizational and communication skills. 8 years experience of working in a health care environment.
Overview
16
16
years of professional experience
Work History
Unit Coordinator
Vancouver Community Dialysis
Vancouver, BC
03.2018 - Current
- Provide administrative support to ensure day-to-day operations of HD programs are seamless and efficient.
- Increased patient satisfaction through exceptional customer service skills when addressing inquiries or concerns from patients and their families.
- Improved patient care by efficiently managing and organizing medical records, appointments, and admissions.
- Assisted nursing staff with patient care duties, ensuring efficient workflow within the health unit.
- Supported timely discharge processes for patients by coordinating necessary paperwork and follow-up procedures.
- Promoted a positive work environment through effective teamwork and collaboration among colleagues within the health unit setting.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
Registration Clerk
Lions Gate Hospital
North Vancouver, BC
02.2017 - 03.2018
- Interviews patients, relatives and/or family to obtain registration information, such as relevant personal and demographic information and responsibility for payment, and registers patient in the computerized admission/discharge/transfer system
- Processes pre-admissions
- Completes and prints registration forms related to the documentation of patients and forwards this information to appropriate departments
- Obtains signatures as appropriate
- Prepares and applies identity bands to patients
- Accesses HealthNet as required to determine the patient's healthcare number (PHN) or assigns a new PHN if required
- Searches other databases as required
- Receives payments for non-resident and self-pay charges and medical/surgical supplies; issues receipts; explains hospital policy regarding deposits and room differentials
- Identifies available bed booking options by reviewing patient information, reviewing and maintaining list of available beds and comparing patient information to available beds
- Performed related admitting clerical duties such as booking outpatient appointments as required, answering phones, giving directions, photocopying and distributing various documents
- Performed other related duties as assigned.
Booking Clerk
BC Women's Hospital
Vancouver, BC
11.2016 - 03.2018
- Performed variety of clerical and patient related activities including scheduling, booking of patient appointments and processing of referrals
- Gathering additional/missing information, performing data entry, and receiving and processing related paperwork
- Schedules new referrals based on established criteria and works with physicians, clinic nurses and other allied health professionals to appropriately schedule referrals based on clinical indicators
- Performing reception, admitting and patient registration duties, and maintaining database, records and other patient information
- Answering phone and responds to routine messages or forward callers to appropriate personnel
- Provides clerical functions such as faxing, photocopying, and types material-utilizing various computerized word processing and spreadsheet software programs
- Assembles and maintains client charts by utilizing appropriate forms and layout in accordance with established procedures and filing documentation
- Telephones physician's offices or hospitals to request client information/documentation to ensure accuracy of records and charts.
Medical Office Assistant
Metrotown Medical Clinic
Burnaby, BC
11.2008 - 11.2016
- Organized and proficient in scheduling and confirming patients' appointments using med access EMR
- Responsible for prioritization of patient flow through clinical process
- Scanned and retrieved documents into EMR using med access
- Knowledgeable in giving necessary and appropriate referral information to patients such as appointments to specialists' offices, labs and hospital
- Skilled in performing simple diagnostic test, such as pregnancy and urine tests
- Completed third party insurance and WCB forms
- Prepared Medico-Legal reports
- Proven record of managing office, medical inventory, and ordering supplies
- High commitment to serving patients over the years.
Education
Diploma - Health Unit Clerk
Sprott Shaw College
Vancouver, BCDiploma - Medical Office Assistant
Academy of Learning
Langley, BCHigh School Diploma -
Winnipeg School Division - Sisler High School
Winnipeg, MBSkills
- Excellent listening, critical thinking, organizational, and time management skills
- Skilled in verbal and written communication and organizing work
- Excellent computer skills with 65 wpm typing speed
- Extensive knowledge of medical terminology
- Highly developed communication and interpersonal skills
- Ability to handle high stress situations in a professional and compassionate manner
- Ability to pay close attention to detail and maintain a high level of accuracy
Timeline
Unit Coordinator
Vancouver Community Dialysis
03.2018 - Current
Registration Clerk
Lions Gate Hospital
02.2017 - 03.2018
Booking Clerk
BC Women's Hospital
11.2016 - 03.2018
Medical Office Assistant
Metrotown Medical Clinic
11.2008 - 11.2016
Diploma - Health Unit Clerk
Sprott Shaw College
Diploma - Medical Office Assistant
Academy of Learning
High School Diploma -
Winnipeg School Division - Sisler High School