JENNELYN BANDAL
Wabasca-Desmarais,AB
Summary
Resourceful professional in executive support, known for high productivity and efficient task completion. Specialize in advanced scheduling, document management, and confidential correspondence handling. Excel in time management, problem-solving, and communication, ensuring seamless operations in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
Work History
EXECUTIVE ASSISTANT cum Administrative Manager
M-HQ Ltd
Dubai, UAE
01.2012 - Current
- Acts as the point of contact between the Managing Partner and internal or external colleagues.
- Prepares extensive travel arrangements and detailed travel itineraries for the Managing Partner, Directors and all Executives.
- Answer and screens all incoming calls. Operates the switch board and taking and relaying messages to the staff.
- Attends to the reception and ensures that all guests and visitors are well attended.
- Ushers clients to the meeting rooms and simultaneously informs the respective personnel who will be meeting such client.
- Ensures that the reception area and meeting rooms are neat and organized at all times.
- Receives and dispatches courier, mail and deliveries.
- Maintains administrative records i.e. visitor logs, meeting room reservations, phone directories.
- Monitors company inventories (i.e. stationery and pantry items) and replenishes stock as needed.
- Assists Admin and Accounts Departments in reviewing invoices from courier and other service providers.
- Manages Admin petty cash which is being replenished on a weekly basis.
- Coordinates with building maintenance for any AC, facilities, equipment, service issues.
- Carry out instructions given by the management team and head office and coordinate office activities.
- Manages drivers' tasks and allocation of company cars depending on the urgency of the tasks.
- Coordinates with the various service centers for company car maintenance service requirements & insurance renewal.
- Provides administrative, secretarial / clerical, basic bookkeeping assistance as needed.
- Meets cost, productivity, accuracy and timeliness targets.
CUSTOMER SERVICE ASSISTANT
Emaar Malls Group LLC
01.2009 - 01.2010
- Handles various customer requirements and inquiries.
- Handles and resolves customer problems and complaints.
- Maintains the customer records.
- Trains new staff members.
- Assists in creating ways for delivering excellent customer service to irate or problematic customers.
- Monitor customer satisfaction levels and develop methods for increasing them.
CUSTOMER SERVICE ASSISTANT
Dubai Airport Civil Aviation
Dubai, UAE
01.2009 - 12.2009
- Greet and receives the passengers at all time with the standard set by the Dubai Air Port Authority.
- Helping and giving the accurate information.
- Handling passenger's inquiries and giving the assign boarding gates.
- Informing the passengers about the procedures and policies of the Airport.
RECEPTIONIST/OFFICE ADMINISTRATOR
Hays International Dubai
Dubai, UAE
01.2008 - 01.2009
- Provides clerical support to the entire Administrative department.
- Answers, screens, and transfers calls as necessary.
- Provides information and taking messages from the clients, candidate & applicants.
- Updates and maintains the annual leave tracker of the employees.
- Maintains and keeps an organized filing system.
- Manages office supplies such as stationery, equipment and furniture.
- Assists the HR team with recruitment, on-boarding and termination processes.
- Receives and dispatches courier, mail and deliveries.
- Manages meeting room bookings.
- Handles event coordination, both internally and externally.
SHOP MANAGER
Damas Jewellery
Dubai, UAE
01.2004 - 01.2008
- Ensures that Customer Service is the main priority.
- Ensures that the outlet strictly adheres to DAMAS standards in terms of tidiness, product display and shop security.
- Ensures all customers are attended to by the sales staff & customer requirements and aspirations understood.
- Ensures complete adherence to the shop operational procedures.
- Ensures invoicing is done accurately and no discrepancies in cash/credit transactions.
- Ensures proper product and price information is given to the customer; assist the sales person in case of difficulty.
- Carry out inspection of all jewelry on display or in back-up, sort all the products that require any attention e.g. cleaning & polishing, & remove the non-conforming products if necessary.
- Keeps self-abreast of and have complete knowledge of current market trends in terms of size, weight, designs and patterns by inquiring from customers.
- Assist the 2nd in charge in preparation of various reports such as sales & stocks etc.
- Conduct performance Appraisal for team members following the DAMAS standards.
SALES ASSISTANT
Kuwait International Duty free
Kuwait City, Kuwait
01.2001 - 01.2003
- Company Overview: Habchi & Chalhoub Company
- Gives accurate information about the product for all inquiries.
- Makes use of mall promotions and events to increase sales.
- Displays materials according to company standards.
- Maintains professional relationships with customers and ensures consistent communication with suppliers.
- Attends training with different cosmetic brands and perfumery.
- Habchi & Chalhoub Company
Private Trainee
Bureau of Internal Revenue (BIR)
Manila, Philippines
01.1998 - 01.2000
- Maintain files and records so they remain updated and easily accessible.
- Assist in office management and organization procedures.
- Encoding data when needed.
- Perform other office duties as assigned.
Service Crew Attendant
Tropical Hut Food Market, Inc
Makati, Philippines
01.1998 - 12.1998
- Greeting and welcoming customers.
- Preparing food and placing food items on trays, adding napkins and condiments, recommending products.
- Promoting special deals and collecting payments.
- Conducted inquiry to satisfaction of the customers and ability to handle customer complaints.
- Responsible for opening and closing inventory and check the status of stocks.
- Trained newly hired and served the orders while at the same time observing the activity of the customers.
- Maintained and organized the overall appearance of the restaurant.
Service Crew Attendant
KFC
Mandaluyong, Philippines
01.1997 - 12.1997
- Set-up the pantry station to include all cold food items, preparation equipment, plateware, food ingredients, garnishes, and supply items needed for effective operation of the station.
- Must be familiar with all menu items.
- Maintains quality of food product and ensures consistency in food preparation, storage and standards.
- Must be able to 'prep' food products for line and banquet consumption, using standardized food preparation techniques.
- Store foods in designated areas, utilizing knowledge of temperature requirements and food spoilage.
- Preps pantry (rice, sandwiches, desserts,) for service.
- Preparing and properly cooking all items needed for the days operation.
- Above all else provide quality food product that ensures guest satisfaction.
Education
Bachelor of Science - Business Administration Major in Management
Rizal Technological University
Philippines04-2000
Skills
- Communication
- Decision making
- Time management
- Conflict resolution
- Leadership
- Teamwork
- Administrative support specialist
Profile
Jennelyn Bandal, +971 52 945 2626, jhenel17@yahoo.com, 06/17/79, Filipino, Married, English, Tagalog, Roman Catholic, UAE Driving License No: 1697833
References
References available upon request.
Timeline
EXECUTIVE ASSISTANT cum Administrative Manager
M-HQ Ltd
01.2012 - Current
CUSTOMER SERVICE ASSISTANT
Emaar Malls Group LLC
01.2009 - 01.2010
CUSTOMER SERVICE ASSISTANT
Dubai Airport Civil Aviation
01.2009 - 12.2009
RECEPTIONIST/OFFICE ADMINISTRATOR
Hays International Dubai
01.2008 - 01.2009
SHOP MANAGER
Damas Jewellery
01.2004 - 01.2008
SALES ASSISTANT
Kuwait International Duty free
01.2001 - 01.2003
Private Trainee
Bureau of Internal Revenue (BIR)
01.1998 - 01.2000
Service Crew Attendant
Tropical Hut Food Market, Inc
01.1998 - 12.1998
Service Crew Attendant
KFC
01.1997 - 12.1997
Bachelor of Science - Business Administration Major in Management
Rizal Technological University
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