Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Karolina Jenne

Woodbridge,Ontario

Summary

Highly motivated and detail-oriented professional with a strong background in Business Administration and Financial Planning, seeking a full-time Program Manager position at Ruh. Eager to leverage my executive assistant and project management experience, along with my proficiency in technology and administrative tasks, to support the CEO and leadership team. Committed to driving positive change, continuous learning, and making a meaningful impact in the field of Muslim Mental Health. Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cleaning Business Manager

Toronto Residential Cleaning Services
03.2021 - 01.2023
  • Communicated with clients, scheduled appointments, and maintained a 90% client retention rate
  • Hired, supervised, and assigned schedules and task to cleaning personnel
  • Controlled inventory and adequate stock of cleaning supplies
  • Addressed customer feedback and resolved 95% of issues or complaints within 24 hours
  • Administered invoicing processes and tracked client payments, achieving a 98% on-time payment rate.

Server

Arkady Restaurant
06.2019 - 03.2020
  • Recorded food and beverage orders in the point-of-sale system, maintaining 100% accuracy.
  • Increased sales by 20% through effective upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated reservations, monitored guest lists and managed restaurant seating maps.
  • Instructed new servers on restaurant policies, procedures and service standards
  • Processed checks, collected payments, and managed the close-out process, ensuring accuracy of 100% daily cash register.

Education

3-year Diploma in Business Administration - Financial Planning -

Seneca Polytechnic
Toronto, Canada
04.2024

Skills

  • Proficiency in Microsoft Office
  • Technology Savvy
  • Bookkeeping using Quickbooks software
  • Financial Management
  • Communication
  • Customer Relations
  • Problem-Solving
  • Multitasking
  • Self-starter
  • Attention to detail

Certification

  • Certified QuickBooks Online ProAdvisor, Intuit QuickBooks, 05/01/24
  • Research Ethics: Ethical Conduct for Research Involving Human Certificate, Government of Canada, 03/01/24
  • Principles for Responsible Management Education Certificate, Seneca Polytechnic, 05/01/22

Timeline

Cleaning Business Manager

Toronto Residential Cleaning Services
03.2021 - 01.2023

Server

Arkady Restaurant
06.2019 - 03.2020

3-year Diploma in Business Administration - Financial Planning -

Seneca Polytechnic

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Karolina Jenne