Jenneh Moussawi
Montreal,QC
Summary
I am looking for a job that will allow me to use my skills while gaining new knowledge in this field. I would like to join your dynamic team to develop several interesting skills.
Overview
9
9
years of professional experience
Work History
Logistic and Customer Service
GLS
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed high-volume calls, maintaining composure and professionalism in fast-paced environment.
- Provided exceptional customer support, resolving inquiries and issues effectively and efficiently.
- Managed over 40 to 60 calls including emails and follow-ups
Ramp Agent
Air Canada
04.2023 - 11.2023
- Ramp: Receive the aircraft upon arrival
- Remove baggage and direct it to the baggage room or offload
- Prepare equipment to serve the next flight
- Loaded and unloaded cargo efficiently, ensuring timely aircraft departures.
- Followed safety protocols during high-pressure situations on the tarmac.
- Assisted in handling passenger baggage, maintaining accuracy in tracking systems.
Customer Service Representative
GardaWorld Security Service
08.2021 - 12.2022
- Answer incoming calls and assign shifts to security guards.
- Make outgoing calls to fill shifts.
- Write emails to clients to confirm receipt of their requests and confirmation that their requests will be processed.
- Communicate with internal coordinators for specific shift details.
- Send emails to guards with the address, hours, and duties of their assigned shifts.
- Referrals upon request.
Customer Service Representative
HiloEnergie (affiliate of HdroQuebec) - VOXDATA
01.2021 - 06.2021
- Sales and customer service support
- Make inbound and outbound calls for customer service support and provide assistance to help customers complete their online transaction.
- Offer the purchase of smart products and smart home services.
- Resolved customer inquiries efficiently through various communication channels.
- Reference: Voxdata (upon request).
Call center
Turo – TelePerformance
10.2020 - 01.2021
- Répondre au appels entrant et aider les clients pour des problèmes concernant leur compte, les voitures louer , des questions par rapport aux assurances et les restrictions , etc.
- Répondre au courriel et tickets envoyer avec une solutions, sinon rappeler le clients en cas de manque de détails
Communication, service à la clientèle
Fido
01.2020 - 08.2020
- Aider les clients avec leur service téléphonique
- Apporter un jugement selon la situation et offrir la meilleure solution selon la situation
- Reference : Julian Marolly @rci.rogers.ca (514) 240-9734
Lime Scooter
08.2019 - 11.2019
- Déplacer les trottinettes et les mettre dans le parking approprié
- Aider les utilisateurs de la trottinette en cas de question et les assister pour bien l’utilisé
- Reference : Monsieur Mat Lobraico mat.lobraico@li.me
GardaWorld – YUL Aéroport
01.2019 - 07.2019
- Service à la clientèle (assister les passagers dans les bornes de déclaration, les aider en cas de question et les diriger vers la porte de sécurité appropriés)
- Comptoir d’information (répondre aux appels et transférer au bon département)
- Reference: Sherley Fils-Aime (438)-226-5661
- Email : Sherley.Fils-Aime@garda.com
Vendeuse
Coup de cœur (Boutique pour femmes)
01.2017 - 01.2017
- Reference : M.Rehman (514) 975-2262
Education
Computer engineering program
Concordia University
01.2022
Étudiant libre
Université du Québec à Montréal
01.2020
Computer Science
Collège Dawson
01.2019
Diplôme Études Secondaire - undefined
École Secondaire Marguerite-De Lajemmerais
01.2016
Skills
- Punctual
- Patient and positive attitude
- Build trust
- Problem-solving ability
- Stress management strategies
- Dynamic approach
- Computer knowledge
- Project management
- Adapts to diverse clientele
- Effective client engagement
Timeline
Ramp Agent
Air Canada
04.2023 - 11.2023
Logistic and Customer Service
GLS
02.2023 - Current
Customer Service Representative
GardaWorld Security Service
08.2021 - 12.2022
Customer Service Representative
HiloEnergie (affiliate of HdroQuebec) - VOXDATA
01.2021 - 06.2021
Call center
Turo – TelePerformance
10.2020 - 01.2021
Communication, service à la clientèle
Fido
01.2020 - 08.2020
Lime Scooter
08.2019 - 11.2019
GardaWorld – YUL Aéroport
01.2019 - 07.2019
Vendeuse
Coup de cœur (Boutique pour femmes)
01.2017 - 01.2017
Étudiant libre
Université du Québec à Montréal
Computer Science
Collège Dawson
Diplôme Études Secondaire - undefined
École Secondaire Marguerite-De Lajemmerais
Computer engineering program
Concordia University
Tuteur Privé
- Sur Demande
- Aidez les étudiants du Primaire et Secondaire avec leurs devoirs
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