Jenna Volk
Vernon,B.C
Summary
I’ve had the privilege of working with LA Boxer Rescue, Vernon Vet, and Fun4ALL Pet Resort, as well as volunteering at the SPCA and various vet offices around town. My experience also includes additional kennel attendance, where I’ve gained a deep understanding of animal care.
Initially, I believed that working in a veterinary setting would be my lifelong career. However, after noticing the gap between pet owners and their pets, I felt a strong calling to bridge that connection. This realization has fueled my lifelong dream of opening a doggy daycare and boarding facility, where I could also run a non-profit rehabilitation center for animals. My vision is to focus on both mental and physical rehabilitation, providing holistic care for animals in need.
I’m a highly dedicated and passionate professional with a strong background in animal care, customer service, and inventory management. My skills include medication administration, food preparation, and first aid, all while ensuring the safety and welfare of animals. I pride myself on my ability to adapt to change, work independently, and take initiative in any situation.
I’m now seeking a challenging role where I can utilize my skills, contribute to the success of an organization, and continue to grow in my understanding and care of animals. I’m excited about the possibility of helping to grow and build your business while furthering my career in this field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader/ Social Media Manager/ Pack Attendant
Fun4All Pet Resort
2021.04 - Current
- Provide exceptional animal care, including daycare and boarding services.
- Ensured safety and welfare of animals by monitoring play habits and social interactions, handling up to 100+ dogs daily.
- Prepared and administered food and medications, ranging from basic supplements to insulin shots.
- Administered animal first aid and ensured prompt medical attention when required.
- Managed front reception and store operations, including cash handling and bookkeeping, orders and store stock.
- Utilized point-of-sale systems and effectively communicated with clients.
- Team Leader duties were as stated but not limited to; Overseeing entire day functions and making sure staff completed tasks accordingly and on time. Talking & consulting with reps in regards to our storefront and products. Ensuring safety of staff and animals at all times. Training new staff, Implementing protocols and training manuals.
- Nail trims and Bathing of daycare dogs. ( We do have a groomer who does full grooms- I just maintained nail trims and boarding dogs baths).
- Maintained social medias; Facebook, Instagram, Email, Website, and all other general inquires.
- Responsible for daycare/Boarding temperament testing/ behavioral assessments
- Ran/Curated fundraising events: I did Santa photos last christmas and proceeds were donated to Critter Aid Animal Sanctuary
- Maintain moral in the workplace- I think it is very important to do check ins with staff- get feed back and do team building activities. I try to bake for staff, book " team building trips" or lunch-ins to get us closer together and further from burn-out!
- Educated staff on organizational missions and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Kennel Attended
Vernon Vet
2020.05 - 2021.04
- Prepared and packaged deceased animals following euthanasia, maintaining sensitivity and professionalism
- Managed medical records and provided regular updates to clients regarding the status of their animals
- Prepared and administered food and medications
- Stocked inventory and placed orders for medical and non-medical supplies
- Demonstrated extensive knowledge of medical tools, devices, medications, and cleaning supplies
- Maintained cleanliness and hygiene in surgical rooms, exam rooms, and other areas
- Followed strict Covid-19 protocols to ensure the safety of clients and staff.
- Maintained Nail trims and Medicated baths for animals.
- Maintained professional demeanor by staying calm when addressing unhappy/upset or angry customers.
Liquor Clerk
Liquor Depot
2018.10 - 2020.04
- Conducted opening duties, including reviewing sales reports and daily transaction logs, resolving discrepancies, and reporting issues
- Managed filing and receiving orders from distributors
- Interacted with sales representatives to ensure smooth operations
- Unloaded orders, organized overstock, restocked shelves, and rotated products
- Performed general housekeeping duties to maintain cleanliness and organization
- Enforced Covid-19 procedures and ensured customers followed guidelines while in the store.
Education
No Degree - Animal Behaviour
Dog Guru
Online05.2021
High School Diploma -
Vernon Secondary School
Vernon, BC01.2016
High School Diploma -
W.L Seaton Secondary
Vernon, BC01.2015
Skills
- Capable of performing multiple roles and duties simultaneously
- Strong independent team leader and worker
- Able to work unsupervised for extended periods
- Adapts well to change
- Positive and outgoing attitude
- Excellent customer interaction skills
- Comfortable taking initiative in all aspects
- Dedicated and passionate about work
References
- Landen Correale, Previous manager at Fun4All Pet Resort, (250) 540-3257
- Paul Delmarco, Manager at Liquor Depot, +1 (250) 309-3111
- Karla Leprepa, Previous Manager & Family Friend, (778) 212-5566
Languages
English
Native or Bilingual
Certification
- Pet First Aid Certificate
- Animal Nutrition Certificate (Feline & Canine)
- Dog Guru Certificate
Hobbies
I’m passionate about staying active and connected with the world around me. Whether I’m golfing, skiing, hiking, or training my dogs, I find joy in outdoor adventures and the bond I share with my pets. I also love expressing my creativity through painting and diving into books that expand my knowledge and understanding of the world.
Timeline
Team Leader/ Social Media Manager/ Pack Attendant
Fun4All Pet Resort
2021.04 - Current
Kennel Attended
Vernon Vet
2020.05 - 2021.04
Liquor Clerk
Liquor Depot
2018.10 - 2020.04
No Degree - Animal Behaviour
Dog Guru
High School Diploma -
Vernon Secondary School
High School Diploma -
W.L Seaton Secondary
- Pet First Aid Certificate
- Animal Nutrition Certificate (Feline & Canine)
- Dog Guru Certificate
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