Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jenna Villemaire

Kingston,NS

Summary

I am a resourceful Human Resources Manager offering employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Strong belief's in building trusting relationships within organization to support business needs.

Overview

11
11
years of professional experience

Work History

Office Manager & Human Resources Representitive

The Church Brewing Company
Wolfville, NS
09.2023 - Current
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Responded to emailed reservations, account communication, group booking requests
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as creating invoices, processing payments for accounts, entering all payables
  • Ensured compliance with applicable laws regarding employment practices.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Used judgment and initiative in handling confidential matters and requests from management and employees.
  • Programs used - Wagepoint, WhenIwork, Blue Cross, Xero, Touch Bistro

Human Resources Manager

Discover Banff Tours
Banff, AB
05.2021 - 06.2023
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Chair of Health and Safety Committee
  • Manager of Staff accommodation's.
  • Managed all departments inventory. Office supplies, uniform and staff accommodation stock.
  • Administered payroll and maintained proper documentation of employee personnel. RRSP,Health Benefits & Health spending.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays. Guide / Driver certifications, National parks vehicle passes and business licenses.
  • Created weekly newsletter
  • Familiar applications: Bamboo HR, Humanity, Payworks, RocketChat, MyHSA, Omni, Geotab.

Retail Store Manager

Hatley / Little Blue House
Banff, AB
01.2018 - 04.2021
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized new stock for floor placement.
  • Prepared and submitted nightly bank deposits.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.

Manager

Canadian Fashion Xperience
Banff, Alberta
11.2016 - 12.2017
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Entered time and attendance logs in preparation for payroll.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Created staff teams based on employee strengths and made adjustments to promote overall productivity.

Co-Manager

Patagonia Banff
Banff, AB
07.2014 - 11.2016
  • Developed and maintained relationships with locals and other potential referral sources to promote outstanding customer service.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Recruited and hired qualified candidates to fill open positions.
  • Scheduled and led interviews with selected candidates.
  • Interviewed job applicants to obtain information on work history, education or job skills.

Assistant Store Manager

Helly Hansen
Banff, Alberta
10.2012 - 07.2014
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Facilitated job application processes for qualified candidates.

Education

Psychological Health And Safety

University of Fredericton
Fredericton, NB
04-2024

Effective Communication & Human Relations

Dale Carnegie Development Training
Southern Alberta, Saskatchewan & Alaska
11.2022

Leadership And Supervisory Training

Bow Valley Learning Council
Banff
04.2022

Certificate - Human Resources Management

Bow Valley College
Calgary, AB
04.2019

Certificate - Reservations & Front office

TIANS Program - NSCC
Springhill, NS & Amherst, NS

Skills

  • Training and development
  • Employee engagement
  • Leadership development
  • Recruitment and hiring
  • Benefits programs / RRSP
  • Payroll administration
  • Staffing and recruiting professional
  • Organizational skills
  • Data entry
  • Scheduling and calendar management
  • Project management
  • Event coordination
  • Issue and conflict resolution
  • Training and coaching
  • Grant applications
  • Project oversight

Affiliations

Bartending Banff Curling Club

Dale Carnegie - Highest Award of achievement

Board member for Valley View Condo Association
TSN Pinty's All Star Skins Curling Games volunteer 2015,16 & 17
Winter Games volunteer

Girl Guide Leader 2011-2016


Timeline

Office Manager & Human Resources Representitive

The Church Brewing Company
09.2023 - Current

Human Resources Manager

Discover Banff Tours
05.2021 - 06.2023

Retail Store Manager

Hatley / Little Blue House
01.2018 - 04.2021

Manager

Canadian Fashion Xperience
11.2016 - 12.2017

Co-Manager

Patagonia Banff
07.2014 - 11.2016

Assistant Store Manager

Helly Hansen
10.2012 - 07.2014

Psychological Health And Safety

University of Fredericton

Effective Communication & Human Relations

Dale Carnegie Development Training

Leadership And Supervisory Training

Bow Valley Learning Council

Certificate - Human Resources Management

Bow Valley College

Certificate - Reservations & Front office

TIANS Program - NSCC

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Jenna Villemaire